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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.46,785 reviews
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William K.'s profile image
William K. 
on Birdeye

4 years ago

PennyMac worked hard to get us refinanced in a time of need 

Jerome P.'s profile image
Jerome P. 
on Birdeye

4 years ago

I was given a different number at the end of the process, it wasn’t clear at the beginning 

Patricia W.'s profile image
Patricia W. 
on Birdeye

4 years ago

Thank you for your service! I love that you are there from the first payment to the last payment! You never sell my loan! 

Louis N.'s profile image
Louis N. 
on Birdeye

4 years ago

Easy and quick process with feedback along the way 

George Z.'s profile image
George Z. 
on Birdeye

4 years ago

I had a challenging time communicating with Jason. Until, today I am still waiting on a reply for questions I asked a month ago. My closing date changed twice, do to the same error in closing documents.  

Joshua G.'s profile image
Joshua G. 
on Birdeye

4 years ago

I was overwhelmed at the notion of refinancing, but it couldn't have been easier. Everything just moved right along and got finished in a timely manner. 

Conrad R.'s profile image
Conrad R. 
on Birdeye

4 years ago

Robert Gillespie and Billy Manapat were outstanding. Great communication and had my best interest at hand. Great customer service! 

DONALD H.'s profile image
DONALD H. 
on Birdeye

4 years ago

Thorough, timely, and convenient. 

DAVID H.'s profile image
DAVID H. 
on Birdeye

4 years ago

I have worked with PennyMac in the past with great results. The loan process and communication process was extremely awkward. I was sent (monthly) a closing statement showing how much was needed to pay off the original loan. The transition from the original loan official to Jacob was not smooth or communicated accurately. While overall, I am happy with my new rate, the service aspect was not clean or clear 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 6,785 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.