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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Thank you for your service! I love that you are there from the first payment to the last payment! You never sell my loan!
Marley stopped answering emails or returning any of my calls. Very unprofessional. If I had any questions I had to back to my loan processor for help because she stop responding. John Farley was very helpful and took time to answer any questions I had.
Easy and quick process with feedback along the way
Great experience all around.
I had a challenging time communicating with Jason. Until, today I am still waiting on a reply for questions I asked a month ago. My closing date changed twice, do to the same error in closing documents.
I was overwhelmed at the notion of refinancing, but it couldn't have been easier. Everything just moved right along and got finished in a timely manner.
I received a phone call from you collections department the day before closing, telling me my payment was overdue. I had been told at least three times between May 15 and June 10 from different people at Penny Mac to not make my June mortgage payment, even if we closed after June 15. That phone call from collections was absolutely unnecessary and stressful for me to hear. The person on the phone was pleasant, but the message was not. Everyone else was helpful and responsive throughout.
PennyMac made it painless.
Robert Gillespie and Billy Manapat were outstanding. Great communication and had my best interest at hand. Great customer service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.