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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Andrea Futrell was great Rob Gillespie was terrible- poor communication, missed scheduled call backs, if I called he wouldn’t call me back. Eventually, Kim Coleman took over. Kim was good once she took over. I missed closing date as a result of Rob not reviewing and marking requested documents as received. Once the closing occurred the loan failed QM check and wasn’t funded. We started over Austin Schreibman took over reworked the loan. Good news I lowered the rate closed and funded now
Despite the complications of buying a home during the Coronavirus pandemic, the Pennymac team was supportive, understanding, and available when I needed assistance.
More communication, professionalism, responsibility, etc......Horrible experience, very disappointed.
Refinancing with PennyMac was a great experience. We had our closing within a month. It was the fastest closing we’ve ever experienced. I would welcome anyone to use PennyMac for your mortgage needs. Thank you PennyMac for all you did to help us close in a timely manner!
Great service.
I do not receive any communication from Jordan Smith. And I had to continually reach out for loan status and updates.
The whole team was awesome! The process was quick and painless. Hands down the easiest mortgage process I've been through.
Good!
No one ever told me how long the process would take. I understand that these are unprecedented times, but I would think that you would have some idea of how long the process would take. Also, I got requests for documents that didn't make sense and I had to inquire as to what they were. I realized that a lot of the process may be automated and therefore there may be some bugs in the system requesting documents that need to be cleaned up.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.