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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communicated every step of the process and kept me informed.
Refinancing with PennyMac was a great experience. We had our closing within a month. It was the fastest closing we’ve ever experienced. I would welcome anyone to use PennyMac for your mortgage needs. Thank you PennyMac for all you did to help us close in a timely manner!
Great service.
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No one ever told me how long the process would take. I understand that these are unprecedented times, but I would think that you would have some idea of how long the process would take. Also, I got requests for documents that didn't make sense and I had to inquire as to what they were. I realized that a lot of the process may be automated and therefore there may be some bugs in the system requesting documents that need to be cleaned up.
Here are a few of the many instances that made my refinance process unpleasant: A document was requested for my VA approval. I sent the document about 5 times, it was confirmed to have been received, and then I was asked again multiple times to submit the document. My wife was denied credit for a reason that was never explained to me. After receiving that news, any and all communication from Jason Staples stopped. I reached out multiple times to find out what happened without explanation.
Initial approval had me saving $115/month and getting $200+ at closing. These figures were supposed to be "locked in". When given the closing disclosure, the amounts had changed to saving $55/month and getting $330 at closing. Explanation was my property taxes had doubled. Final documents had me saving $50/month and owing $54 at closing. Very disappointing to not get the "locked in" figures initially promised. BAIT AND SWITCH?!?
to slow.
Give me a phone number for 1 loan officer that is in charge of my case so that I can have a consistent line of communication with one person so that A) I know I can get a hold of someone when I need help instead of spending 5 minutes navigating menus and holding on the phone when I need to talk to someone and B) so I can get consistent clear direction pertaining to the particulars of my case. I was told we would not have to pay closing costs yet we were expected to pay $1063 at time of closing
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.