PENNYMAC

RICHARD N. 

on Birdeye

6 years ago

Here are a few of the many instances that made my refinance process unpleasant: A document was requested for my VA approval. I sent the document about 5 times, it was confirmed to have been received, and then I was asked again multiple times to submit the document. My wife was denied credit for a reason that was never explained to me. After receiving that news, any and all communication from Jason Staples stopped. I reached out multiple times to find out what happened without explanation. 

JUSTIN M. 

on Birdeye

6 years ago

No 

Nicole B. 

on Birdeye

6 years ago

Overall the experience was fairly easy and quick during a time where a majority of us our working from home which can be challenging. 

Tracy W. 

on Birdeye

6 years ago

Excellent customer service! 

Thomas H. 

on Birdeye

6 years ago

Initial approval had me saving $115/month and getting $200+ at closing. These figures were supposed to be "locked in". When given the closing disclosure, the amounts had changed to saving $55/month and getting $330 at closing. Explanation was my property taxes had doubled. Final documents had me saving $50/month and owing $54 at closing. Very disappointing to not get the "locked in" figures initially promised. BAIT AND SWITCH?!? 

William K. 

on Birdeye

6 years ago

PennyMac worked hard to get us refinanced in a time of need 

Jerome P. 

on Birdeye

6 years ago

I was given a different number at the end of the process, it wasn’t clear at the beginning 

DONALD H. 

on Birdeye

6 years ago

Thorough, timely, and convenient. 

DAVID H. 

on Birdeye

6 years ago

I have worked with PennyMac in the past with great results. The loan process and communication process was extremely awkward. I was sent (monthly) a closing statement showing how much was needed to pay off the original loan. The transition from the original loan official to Jacob was not smooth or communicated accurately. While overall, I am happy with my new rate, the service aspect was not clean or clear