PENNYMAC

ERIC J. 

on Birdeye

6 years ago

Courteous knowledgeable and fun to work with! 

Terence C. 

on Birdeye

6 years ago

1. Emails weren't immediately answered in a timely manner. 2. If I signed documents and completed all paperwork why haven't I received my payout from refinancing home? 

ERICH W. 

on Birdeye

6 years ago

I had a very pleasant experience with PennyMac through the process of refinancing my home 

Jose Y. 

on Birdeye

6 years ago

Loan process was quickly. What I was told and expected was honored it in the closing. 

James B. 

on Birdeye

6 years ago

The process was rather streamlined even during a time of great uncertainty in the world. All documents and expectations/closing procedure was explained clearly but some of the numbers differed from my original estimate to closing. I also would have liked to be able to have the opportunity to speak to my loan officer when I contacted PennyMac but instead was often referred to another loan officer or if the individual I worked with responded I would have liked to discuss over the phone. 

JULIO G. 

on Birdeye

6 years ago

The staff tried everything in their power to give me the best rates available. Great company! 

Bernard F. 

on Birdeye

6 years ago

Elizabeth, Merrill and your PennyMac team exceeded my expectations. Now, as long as PennyMac doesn't sell my loan to another company, I will be a happy customer. Great Job. Bernard Flowers Customer 

MIGUEL P. 

on Birdeye

6 years ago

delay in closing day, information was ask four time for the same one. 

Genevieve C. 

on Birdeye

6 years ago

I commend the Loan Officer, David Kelly who initially processed my application for the refinance. He was very thorough and answered all my questions which gave me the confidence to move forward with the refinance at PennyMac even though I was working with another bank. Maranda Howard informed me that she was my Loan Officer but anytime I called I had to talk to someone else and this was confusing for me. I guess this is your protocol.