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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Very good experience. Professionally handled and well communicated. No surprises.
I do not appreciate being forced to post something on social media so I’ll not give any review.
Great work!
I'm sure it was due highly to Covid but it took 5+ days to get a response back on any questions I had. The document portal is not at all intuitive. It was not clear where to upload documents. My loan representative had quoted me a certain amount of cash due back at closing but all my paperwork had a different amount on it. I'm just *hoping* that everything comes through as we were quoted in person and not by what we signed. This whole process was frustrating and difficult... I have more 2 say..
My family and our realtor seemed to be two days ahead of Jesse. In addition PennyMac never communicated with the title company on our closing date. Our title company set closing date as 6/11 at 3:15. When we arrived the loan docs were dated for 6/12. After many calls from myself and our title company we finally were able to get the correct date on the closing docs and three hours later we closed. Jesse never returned calls and seemed to be either new or lost.
Our process was easy and it’s why we went with pennymac so it would be quick and painless I wouldn’t have to find papers or do anything crazy. It was a smooth process
Penny Mac was great given the Covid thing. The only problem was returning a phone call there is no direct line. This by far has been the easiest refi I’ve ever done and I’ve done 6 or more in my life.Had offers from the big tv lenders but they wanted to give me money and put my principal balance back where I started.I got several offers but they were true to their word. The other guys will promise you the world but once you sign on the line they are done with you.
The process was fast and easy. Great customer service!
Covid 19 along with my particular circumstance created a challenge with communication, even though a system was developed and the Refi process was a success. Thank You
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.