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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
None
Always call customer back when message left especially when needs clarification.
Awesome job!!!
Good
Penny mac is very professional and a great overall company. Highly recommend.
Upon our initial inquiry with PennyMac, we were told we'd close during the 2nd week of April. Our closing date was effectively changed three times (including from the first estimate). The biggest issue with the delays is that we were NEVER told in advance of the delays without us having to initiate the communication. We found out we weren't closing on the third estimated day the day of closing, and we only found out because I had to call the PennyMac rep to find out what was going on.
My closing happened a month later than was predicted - due to the lack of attention and accurate processing by PennyMac. It became frustrating and annoying. I was already a customer of PennyMac - "simply" doing a refi. I've never had a problem with the company's SOP but I felt very unimportant receiving the routine emails sent repeatedly. As a customer service professional, what would have made the experience better was accurate personal contact and efficient follow-up. Thank you for asking.
Profesionales!
The refinancing was seamless
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.