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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I was not expecting my closing costs to be as high as they were and they were rolled most of it into the new mortgage - without me being advised of such. The mortgage I had was with PennyMac so I regret the whole process. I am not going to recover the savings as soon as expected.
Thank you for the prompt and professional service
Closing was 4 hours long because there was an issue with prorated taxes. I was told I needed $2k MORE than I was originally told. ONE day prior to closing. Nathan was great throughout the application process, unfortunately the closing wasn’t easy and caused unnecessary anxiety.
Storm Wilcox did a great job with my streamline refinance! Couldn’t have been easier. I was very pleased with the entire process.
The closing process would have been better if the closing documentation was provided all at once. There were multiple occasions in which documents were forgotten by the title company or the closing department and I had to print and sign them separately. These mistakes caused my closing date to be delayed. The process was clear if followed correctly, however it was disorganized when it came to being prepared with all the documentation needed from me.
thank you for all your help
Overall the entire process went smoothly except with the closing where the final numbers were incorrect.
Ronald Love walked me through the steps and explained the process to me. He went above and beyond to make sure that I fully understood the numbers. I will definitely recommend Penny Mac to my friends and family in the future, thanks Penny Mac!
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.