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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The overall PennyMac process was pretty streamlined. However, the notary at closing was a little unprofessional.
Abigail had done a wonderful job with getting my loan application originated. She was quick, professional, and overall very pleasant. I received the best rate with low cost, and was able to close within 30 days. The process was easy and simple. I would recommend PennyMac to everyone who has estate financing needs.
Trammel is the reason I went through with the Refi.
Good experience, no issues that weren't resolved quickly
Communication was not as we expected. We were under the impression that we were going to be dealing with one specific person. Several times we got emails from other people that were on our "Team" A few times we sent emails that never got answered. At closing time we were told to confirm our day and time. Sent a reply email. Never in the email did it say we needed to call and specifically talk to a team member. As a result, our closing was 3 days later that we were told.
Loan Officer was only available in the initial stage. After I agreed to do the loan I never had anymore communication with him. Tried several times to get in touch with him when the process was taking too long, but, could not get in touch with him. Loan Processor did not expedite anything. All she did was note down what the status of the loan was. Not pro-active in expediting documents needed from other entities. A simple refi, with no documents required, yet, it took two months for the process
I have always had wonderful customer service with PennyMac; therefore, I was very pleased to be able to refinance with them to keep the same company. The refinance process was fast and easy just as promised.
I was told I would receive a different amount when closing and when I asked about this I was told Peter Harris would call and talk to me about what the difference was about. I never received a phone call. I received several thousands dollars less than what Peter Harris told me that I would receive.
Nathan, who was our first point of contact was great. After that the communication was horrible. We never received a call from the person that was actually doing our loan, Anna, and anytime we tried to get information we were never called back. Our closing was a huge circus. They didn't have the closing documents ready until 3 hours past our closing and our realtor didn't get the funds until the next day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.