This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The customer service was excellent! From start to finish, the process was professional, timely and an overall satisfying experience.
My experience was great due to Ceista. Its so nice when you have a proactive customer service person working with you on the process. She really made things flow and work well.
Right from the start...when we had questions they were answered promptly....The people who dealt with us were most pleasant and professional...Our loan officer and loan processor were both really great....and followed thru with everything they promised. would recommend PennyMac to any of our friends/family who wish to re-finance....(or finance) their property. Thank you!!!
A. Rowe was pleasant and saved the day for PennyMac. The following occurred, all beyond Rowe's control: 1. Initially turned down, despite Penny Mac having my exiting loan and this being a refinance, presumably due to self-employment; 2. Phone call (third party hired by Penny Mac) called to verify my employment and asked to speak to a man to verify my employment at my own firm; 3. Loan closer inexplicably did not show on Sat., 12/5, as scheduled. Had to reschedule on 12/11.
The Mac application website was never updated on time. And our closing was a little confusing as an hour before closing the title company had never received the documents. Although we closed on 12/9 it was just a little frustrating when we take time off work to close. Then PennyMac didn’t even know we closed on 12/9 the website says 12/11 we closed, so the website where the application process was never updated. Just makes it confusing.
Excellent service.
The whole process from start to finish was wonderful and each step of communication was great to help move the process along very quickly.
Your team is so awesome. I literally didn’t have one ounce of stress. The communication was so smooth and painless. Your team made sure to keep me updated every chance they got! I am so happy to have secured a new loan with PennyMac. Thank you for your hard efforts!
My PMac team stayed in constant contact with me throughout the entire process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,130 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.