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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Justen had nice manners. He made several mistakes: 1. he had Catherine Sarno's name listed as Catherine Samo. 2. It was communicated multiple times that Catherine could not be present at closing and Justen was asked to help find a solution. This did not happen and we had to close twice, wasting valuable time. 3. My mailing address was incorrect with Pennymac - all my physical mail is going to Catherine's address. I have little faith in Pennymac based on these details.
My experience was great due to Ceista. Its so nice when you have a proactive customer service person working with you on the process. She really made things flow and work well.
Whole process was done expediently and accurately, we are very pleased with the service...
Right from the start...when we had questions they were answered promptly....The people who dealt with us were most pleasant and professional...Our loan officer and loan processor were both really great....and followed thru with everything they promised. would recommend PennyMac to any of our friends/family who wish to re-finance....(or finance) their property. Thank you!!!
A. Rowe was pleasant and saved the day for PennyMac. The following occurred, all beyond Rowe's control: 1. Initially turned down, despite Penny Mac having my exiting loan and this being a refinance, presumably due to self-employment; 2. Phone call (third party hired by Penny Mac) called to verify my employment and asked to speak to a man to verify my employment at my own firm; 3. Loan closer inexplicably did not show on Sat., 12/5, as scheduled. Had to reschedule on 12/11.
Great experience throughout the entire process questions were always answered promptly couldn’t have asked for better service
Excellent service.
The whole process from start to finish was wonderful and each step of communication was great to help move the process along very quickly.
Your team is so awesome. I literally didn’t have one ounce of stress. The communication was so smooth and painless. Your team made sure to keep me updated every chance they got! I am so happy to have secured a new loan with PennyMac. Thank you for your hard efforts!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.