PENNYMAC

Cris E. 

on Birdeye

5 years ago

Updates were given in a timely manner. Friendly and knowledgeable service. 

Juan J. 

on Birdeye

5 years ago

Thank you! 

Christopher E. 

on Birdeye

5 years ago

My processor Andrea Mattox has been excellent. She has responded to all of my requests in a expeditous manner and has been easy to work with. However, it has taken far to long to close my loans. The documentation requests have been burdensome and duplicitous. I would recommend PennyMac because of the rates/pricing and the experience with Andrea but I would warn my referral to be ready for a potentially long tedious process no matter how quickly they provide documentation. 

MICHAEL W. 

on Birdeye

5 years ago

Our closing was delayed three or four times. Three separate notary officials called and said they did not have our documents on the days of our appointments. The notary finally showed up without a mask, only a face shield. I only found out later that this is "not" proper protocol. I also found out during our signing that we were buying down the interest rate (paying for points?). The doc packet left for us has information cut off the bottom of pages. Ms. Gladney was kind and showed concern. How 

Evelyn W. 

on Birdeye

5 years ago

Tommy Palacios, our loan officer was the highlight of my experience. Responded within minutes, was informative, clear, and super helpful always. 

Roberta D. 

on Birdeye

5 years ago

Layal Zoueiled was so caring and helpful at the beginning of the loan process! She is an efficient and competent loan officer. Thanks Layal. 

Donald B. 

on Birdeye

5 years ago

Amanda did a fantastic job throughout the process of my loan. 

TERRI M. 

on Birdeye

5 years ago

Where do I begin? From the point Carolyn Munson became ill (sadly with Covid-19) everything fell apart and there was no immediate backup to assist in any way, so this left us twisting in the wind with no communication for 72hrs. Just before our expected closing date. We were extremely proactive in our calls to you which would amount to over 15-17 calls in that time frame. Anna who tried to assist but she could not access the docs Carolyn possessed. You all need a better backup system in place. 

JORGE A. 

on Birdeye

5 years ago

Angelica was without a doubt the BEST part of this process. However before she was assigned to my loan there were several nightmare scenarios. I pointed out issues with the title vested to the previous rep Rhonda who said it wouldnt be a problem and when Angelica got the file she had to fix many errors on the file. I was also told I had liens/judgments for millions of dollars that were completely incorrect and could not even get a courtesy call from the prior rep which was horrible.