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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Did a great job with this loan.
The approval was pending for at least two months which delayed closing. The closing person missed our appointment 5 times.
After about 8 calls and/or emails to my "team" that was to take care of me...with no response...I had to call corporate headquarters and make a complaint. Only then did I get a call back and my loan straightened out... even then, the loan did not close when they said it would....I tried about 8 more times to get in touch with my "team"... no response! What I did get was an email from penny mac saying: "we see you have been trying to reach us." Said they would call w/in 24 hours....NOPE!!
Everything Lori Gibson did was great. Very upset with the loan closing and handling of account by team when Lori was out. Seems like you get an answer even if it’s wrong, just to give the answer.
Too many people working on one loan. Items not updated soon enough. Too many hands.
Christine Perkins was superb and did help out so much to clarify and assist in the process. My score is based on the behaviors, communication style and lack of professionalism of Yuri Abrego who was my first contact with PennyMac. He was abrasive, ignored responses, and then would not respond to multiple emails from our Realtor who was trying to assist with getting Title information. At one point, stopped call with Mr. Abrego due to my getting so frustrated - and called him back later.
From start to finish, pennymac was communicating with me on a daily basis on the status of my home loan. With other lenders I applied with, they never met my expectation amd wasn’t approving me for what I requested. When I would make a call to pennymac to gather info or see what other documents I needed, they would quickly answer. If they didn’t answer, they were sure to return my phone call promptly.
Jessica was a great loan originator. She was knowledgeable and communicated in a timely manner. I would definitely recommend PennyMac.
If a little bit of professionalism is shown by this specific person will at least be worth refinancing my loan. It took many email and calls before she got the numbers right, made multiple errors in my documents and made me feel like I am a nuisance for asking her to provide the correct information. I should have gone through another loan services other than PennyMac because of this one loan agent. Had such a bad experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.