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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.52,115 reviews
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DEVIN P.'s profile image
DEVIN P. 
on Birdeye

3 years ago

Great experience. Very fast and easy. 

Timothy D.'s profile image
Timothy D. 
on Birdeye

3 years ago

Elizabeth and team were fantastic! I've already told many of my coworkers how awesome she and the team were, as well as how good our refi experience was and the fact that we got a better interest rate than even "New Day" offered us for our VA loan! Thanks PennyMac team!! 

ANDREW D.'s profile image
ANDREW D. 
on Birdeye

3 years ago

Customer service is pretty terrible. It’s impossible to contact someone promptly. Also, Joya was terrible. She took awhile to return my calls and scheduled my closing on the wrong day. She also called me to schedule closing then called again the next day, not realizing my closing had been scheduled prior (by her). 

EFRAIN C.'s profile image
EFRAIN C. 
on Birdeye

3 years ago

Easy mortgage and refinancing process. I'd recommend PennyMac and will reach out if/when we purchase another house. 

Juan A.'s profile image
Juan A. 
on Birdeye

3 years ago

Fantastic! 

Rachel W.'s profile image
Rachel W. 
on Birdeye

3 years ago

The time frame it took to close was longer than expected. I also provided some requested documents more than once. 

Daniel T.'s profile image
Daniel T. 
on Birdeye

3 years ago

Brandon was just pleasant and a good communicator, which are the main things you want and need in a process like this. 

Kristen T.'s profile image
Kristen T. 
on Birdeye

3 years ago

Great experience, start to finish. 

CHARLES T.'s profile image
CHARLES T. 
on Birdeye

3 years ago

Great customer service, very friendly, efficient and quick process! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 2,115 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.