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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Things went smoothly from start to finish.
awesome experience!
Communication was difficult
Better communication and loan status throughout process. Promises made by loan officer not followed through by processor, don’t ask for documents over and over again after already provided multiple times. Estimate was told would be highest, but was actually 3,000 more.
Both Ceista and Naviz were truly very helpful from start to finish of this process. They were always there to answer and explain things and to guide me in the right direction. I really enjoyed working with both of them. Ceista is very friendly and always available. High marks for both!!
Weeks went by without communication. At one point we thought this process might be a scam because I could not get anyone to answer the phone or call me back. Phone numbers on recordings were incorrect. Disclosures and documents on line were repeatedly incorrect and had to be sent and signed again. Closing had to be done twice as the first had the wrong calculations. Additional money had to be collected. Honestly, I am glad this is finally finished but this was amateur refinance 101.
Just felt like I had to jump through hoops to verify my info. Closing was pushed a few weeks for reasons I do not know and I had to submit more recent paystubs and bank acct statements even though it was clear I have more than enough money to pay my mortgage. Also sometimes I had issues uploading my docs to the site. Just felt like I had to constantly check to see what else was needed from the team.
1) Too long from 8/11 to 10/30, ridiculous because we were refinancing with Penny Mac previous loan. 2) Loan processor never prepared, long delays in answering questions. 3) Mistakes made which delayed everything and changed numbers dramatically.
Clear communication during this pandemic
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.