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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication was difficult
Overall, my experience was great!
My experience through the refinance process was excellent. I had never done it before and I had a lot of questions throughout it. Ceista Johnson was excellent to work with. All my questions and concerns were addressed immediately. She honestly made the whole process painless and it was a pleasure to work with her. She is second to none in my opinion. I have recently told several people about my experience and they too are now refinancing their mortgage with PennyMac.
Just felt like I had to jump through hoops to verify my info. Closing was pushed a few weeks for reasons I do not know and I had to submit more recent paystubs and bank acct statements even though it was clear I have more than enough money to pay my mortgage. Also sometimes I had issues uploading my docs to the site. Just felt like I had to constantly check to see what else was needed from the team.
Clear communication during this pandemic
Great experience!
Great job.
The whole process was smoothly handled. The MAC team always kept us up to date, and we never had to wonder what was happening or what was supposed to happen next.
PennyMac has been understanding and professional in all our experiences with them. Their policies and customer service are geared towards serving the customer instead of creating "gotcha" situations. Very impressed overall.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.