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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Was a great experience, glad I stayed with pennymac for my loan needs
The process was easy. Documents had been sent numerous times without being added. Other than that, it was great
Great experience and thank you so much! The process was very smooth and clear.
My experience re-financing my home with PennyMac was a breeze! We were current borrowers from PennyMac and they made the process and closing so easy. They were prompt with communication about anything we needed to do. My agent, Ceista Johnson, called regularly to inform me of updates regarding my application. She was very helpful and would even call just to let us know everything was going smooth even if no information was needed on my part. She was fantastic to work with! Thank you!
Let's see, where to start. Firstly, Heather was great. She was super nice and responsive. However, I had about 6 different people who touched my loan and she was the only "good" one. There were so many problems with my loan I don't even have room here to go over it all here.
Seems like the loan officer and the "team" were out of sync a few times.
Janette did an excellent job helping me navigate through the closing process. My closing date was delayed to no fault of hers. She is kind, respectful and gave me excellent customer service. I am very grateful for all she did. Thank you Janette.
We felt the representatives of your firm were courteous, but we expected a much better experience as returning customers. The mishandling of the tidewater/appraisal cost us $$$. Your representative was unable to understand or articulate reasons for errors in the closing disclosure. Income documentation was turned in multiple times with different nuanced details each time. We were unable to get in contact with or get calls back from our primary contact or her manager. We will refi ASAP.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.