PENNYMAC

Herbert Sprague J. 

on Birdeye

5 years ago

Great job. 

CHRISTOPHER H. 

on Birdeye

5 years ago

PennyMac has been understanding and professional in all our experiences with them. Their policies and customer service are geared towards serving the customer instead of creating "gotcha" situations. Very impressed overall. 

Sandra B. 

on Birdeye

5 years ago

The process was easy. Documents had been sent numerous times without being added. Other than that, it was great 

STEPHEN M. 

on Birdeye

5 years ago

It took several communications to get our documents correct. Didn't seem to communicate between the loan officer and agent. We saw various scenarios given to us. The day we were to close we were not contacted that there will be a change in the Notary until after the initial time, person, therefore, we had to reschedule the closing the next day which required updated documents. It was a very annoying and didn't go very smoothly. 

Edward B. 

on Birdeye

5 years ago

Brandon was in constant communication and updated me without fail each Friday. I appreciated his patience and help at times where we had to walk through a number of documents online. Everything from initial estimates to final signing was smooth sailing. 

JAMES P. 

on Birdeye

5 years ago

I have dealt with several financial institutions as it relates to financing and refinancing. Considering the historically low-interest rates and the overwhelming amount of applications they must receive. I was thoroughly impressed with the communication, quick and painless closing process provided. Thanks, Nicholas and Pennymac. 

Geoffrey C. 

on Birdeye

5 years ago

Everyone I work with that Penny Mac was very professional give me very accurate information and worked quickly to do my refinance.It was a very smooth and easy process and I will recommend them to anyone 

JOSEPH S. 

on Birdeye

5 years ago

Janette did an excellent job helping me navigate through the closing process. My closing date was delayed to no fault of hers. She is kind, respectful and gave me excellent customer service. I am very grateful for all she did. Thank you Janette. 

David W. 

on Birdeye

5 years ago

We felt the representatives of your firm were courteous, but we expected a much better experience as returning customers. The mishandling of the tidewater/appraisal cost us $$$. Your representative was unable to understand or articulate reasons for errors in the closing disclosure. Income documentation was turned in multiple times with different nuanced details each time. We were unable to get in contact with or get calls back from our primary contact or her manager. We will refi ASAP.