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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Things went smoothly from start to finish.
Customer service is pretty terrible. It’s impossible to contact someone promptly. Also, Joya was terrible. She took awhile to return my calls and scheduled my closing on the wrong day. She also called me to schedule closing then called again the next day, not realizing my closing had been scheduled prior (by her).
It was great
Brandon was just pleasant and a good communicator, which are the main things you want and need in a process like this.
PennyMac was incredibly helpful, responsive, and diligent with ensuring that our purchase process went as smoothly as possible. Our loan team representative was always available when we needed her and made sure all paperwork and processes were completed in a timely manner. We would absolutely work with them again.
Better communication and loan status throughout process. Promises made by loan officer not followed through by processor, don’t ask for documents over and over again after already provided multiple times. Estimate was told would be highest, but was actually 3,000 more.
Overall, my experience was great!
Just felt like I had to jump through hoops to verify my info. Closing was pushed a few weeks for reasons I do not know and I had to submit more recent paystubs and bank acct statements even though it was clear I have more than enough money to pay my mortgage. Also sometimes I had issues uploading my docs to the site. Just felt like I had to constantly check to see what else was needed from the team.
1) Too long from 8/11 to 10/30, ridiculous because we were refinancing with Penny Mac previous loan. 2) Loan processor never prepared, long delays in answering questions. 3) Mistakes made which delayed everything and changed numbers dramatically.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,128 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.