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3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
It was an easy transaction
The clear and professional instructions, also the advice on the whole process.
This was the worst experience I have ever had. I was contacted continuously over the summer to refi but you are clearly understaffed. Emails were rarely replied to and the phone number went to a line that didn’t answer and couldn’t leave a message. Not only will I not recommend your firm I will go out of my way to tell people how horrible the experience was.
Nicholas and Brian were awesome and easy to work with. As a realtor and personally doing my first refi, I couldn't have asked for anyone better. They were very attentive and patient. Great job guys, much appreciated!
Ceista was great. She helped me through the entire process and was there anytime I had questions or concerns.
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From beginning to end, the PennyMac representative and team were extremely helpful with everything. They were consistent with their communication and were able to help navigate the process with us being out of the state. Everyone had a great attitude, even when there were some minor issues along the way. Thank you very much for all of your help and professionalism!
Ms. Janette Matthews was awesome. During my initial communication with her, she outlined the process and what I could expect from her. Part of the expectation Ms. Janette outlined was weekly communication. She delivered on that expectation and more. Anytime I had a question or sent an email, she followed up immediately. I was very pleased with my experience with Ms. Janette. After my closing, she reached out to make sure everything went as expected. Thank you Ms. Janette!!
The overall process was great and the loan was closed on time with the best rates.
PENNYMAC has a 4.5 star rating with 2,115 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.