PENNYMAC

Stephen T. 

on Birdeye

5 years ago

Christine was absolutely a pleasure to work with. She was always friendly and clear and showed a genuine concern to answer all of our questions 

Elena B. 

on Birdeye

5 years ago

Great experience and thank you so much! The process was very smooth and clear. 

Cynthia B. 

on Birdeye

5 years ago

The team was quick, efficient, and met all expectations. It was an easy process for me and I appreciated how quickly it all went. 

Jeffrey M. 

on Birdeye

5 years ago

Nick was exceptionally easy to work and communicate with. Because of my current work, I am not very available during business hours to talk or receive emails/texts. Nick easily accommodated and adjusted to my communications requirements. Thanks Nick!! 

Revelation B. 

on Birdeye

5 years ago

The level of professionalism and attention to detail demonstrated by the loan specialist made a big difference in providing excellent customer service. 

WINSTON M. 

on Birdeye

5 years ago

The young lady came on time answered all our questions it was a pleasant experience .no problem 

Edward R. 

on Birdeye

5 years ago

Rhonda was great. The documents review was not great (getting the team to actually FULLY READ the documents was a challenge), but that was not Rhonda's fault. Due to this unnecessary back and forth on document review, the whole process took a few weeks longer than it should have. 

MARY W. 

on Birdeye

5 years ago

This was the worst experience I have ever had. I was contacted continuously over the summer to refi but you are clearly understaffed. Emails were rarely replied to and the phone number went to a line that didn’t answer and couldn’t leave a message. Not only will I not recommend your firm I will go out of my way to tell people how horrible the experience was. 

LONNY T. 

on Birdeye

5 years ago

Everyone was very good