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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Christine was absolutely a pleasure to work with. She was always friendly and clear and showed a genuine concern to answer all of our questions
The team at Penny Mac went above and beyond in my opinion. My family has suffered from COVID, and we needed a little more help with finances. So when I refinanced my home during this optimal market to do so, I wasn't sure how it would go since my finances were not bad, but not perfect. Pennymac came through for us, and we were able to save about $200 a month (perpetually). Nicholas Mayer & Floyd Taylor were outstanding in their customer service and professionalism and I am thankful to you guys!
It couldn't be easier. Every time I called him, even he couldn't answer -cause of meetings or was on the phone with another customer- he was good returning my calls same day. I had many questions and he is very knowledgeable and I can tell he's a "peoples person", it was an easy process. Thank you
It took several communications to get our documents correct. Didn't seem to communicate between the loan officer and agent. We saw various scenarios given to us. The day we were to close we were not contacted that there will be a change in the Notary until after the initial time, person, therefore, we had to reschedule the closing the next day which required updated documents. It was a very annoying and didn't go very smoothly.
I thought the people I worked with directly were on top of things and able to get back to me quickly, but the loan did take an unusually long time.
Brandon was in constant communication and updated me without fail each Friday. I appreciated his patience and help at times where we had to walk through a number of documents online. Everything from initial estimates to final signing was smooth sailing.
Overall experience was excellent the only confusion was failure to recognize school tax being under the escrow account and after it was posed in a question.
Penny was able to process my loan application quickly and timely. The process for reviewing and accepting an appraisal appeal took a lot of time. Loan servicing has a bit to be desired as the systems Pennymac uses are a bit dated and aren’t able to accept partial payments.
The team was quick, efficient, and met all expectations. It was an easy process for me and I appreciated how quickly it all went.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.