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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was an easy transaction
Rhonda was great. The documents review was not great (getting the team to actually FULLY READ the documents was a challenge), but that was not Rhonda's fault. Due to this unnecessary back and forth on document review, the whole process took a few weeks longer than it should have.
Everything was great. You guys were ready the day you said you would be. Only thing that held it up was the buyers of my old house. Justin was great, only thing was there were too many calls from him, but im sure he was just following your communication policies.
The clear and professional instructions, also the advice on the whole process.
This was the worst experience I have ever had. I was contacted continuously over the summer to refi but you are clearly understaffed. Emails were rarely replied to and the phone number went to a line that didn’t answer and couldn’t leave a message. Not only will I not recommend your firm I will go out of my way to tell people how horrible the experience was.
Everyone was very good
Nicholas and Brian were awesome and easy to work with. As a realtor and personally doing my first refi, I couldn't have asked for anyone better. They were very attentive and patient. Great job guys, much appreciated!
From beginning to end, the PennyMac representative and team were extremely helpful with everything. They were consistent with their communication and were able to help navigate the process with us being out of the state. Everyone had a great attitude, even when there were some minor issues along the way. Thank you very much for all of your help and professionalism!
Ms. Janette Matthews was awesome. During my initial communication with her, she outlined the process and what I could expect from her. Part of the expectation Ms. Janette outlined was weekly communication. She delivered on that expectation and more. Anytime I had a question or sent an email, she followed up immediately. I was very pleased with my experience with Ms. Janette. After my closing, she reached out to make sure everything went as expected. Thank you Ms. Janette!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.