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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My interactions with Brandon were fine it is Tracey we had many issues. Also had issue with 2 people being on the loan and people not knowing it. Multiple requests for documents that I emailed which makes me nervous. Your system for looking at documents has an upload section but we were told not to use it. Your system was not the most user friendly. As well as the secured emails from Tracey. It should have been a smooth process as we had all docs from a re-if we just finished.
Amanda Rowe is the best. Really enjoyed working with her. She made this process super smooth and was able to address all of my concerns. Thank you Amanda!
Christine was prompt, kept her promises and was knowledgeable.
Carolyn was very helpful and kept me informed throughout the entire process.
I was able to reach PennyMac for additional information.
There was a lot of miscommunication between the closure date and the closure statement that needed to be signed by my wife which was sent to her email, and when she tried to go to her email to sign it, the system instead took her to another window option that asked her questions as if she was the one trying to do a refinance loan. We also got a phone call that our closing was going to be on the 10/30th/2020 when the appointment for the closing was already scheduled on 10/23rd/2020.
My experience with PennyMac representatives was professional, painless, and quite pleasant every step of the way. From my first conversation with a loan officer all the way through processing and closing, the process was clear and concise. I would highly recommend PennyMac as a mortgage company.
The loan officer Gina outstanding and the process was fast.
Brandon was amazing!!!!!! Coming from someone who was nervous coming in to this process as a first timer refinancing and not the best when it comes to financing terms, Brandon couldn't have made me feel more comfortable and assured throughout the process. I couldn't thank him enough for all his help. Give this man a raise!!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.