PENNYMAC

ALEXANDER H. 

on Birdeye

5 years ago

Very easy refinance. 

Katarzyna S. 

on Birdeye

5 years ago

We did not close on the expected date and the reason was not clearly communicated with us. Our team was unreachable and our email and phone requests were unanswered. 

Jeff S. 

on Birdeye

5 years ago

Marked down didn't close when expected.. Its a busy time for mortgage loans right now so its understood why. Had a great experience with PennyMac team during process with communication about closing. Decided to stay with Pennymac after a bad run in with Quicken loans. Glad I stayed with the Mac 

BRENT B. 

on Birdeye

5 years ago

Janette and PennyMac were easy to work with. 

JUSTIN E. 

on Birdeye

5 years ago

Excellent and fast experience 

Adam L. 

on Birdeye

5 years ago

- Filled out documents and then loan officer kept contacting me saying I needed to still fill them out. They finally realized the error was on the PennyMac side. - When paying the $100 application fee, they payment wouldn’t go through and PennyMac had to call me the next day to try again. - I was told you do rate matching. When I provided another loan estimate to match, you only did so with high closing costs and me paying discount points. - When I raised the issue with (reached text limit) 

Nicolas S. 

on Birdeye

5 years ago

My mortgage processor never called me back. I literally spent the final 7 days before closing without talking to him despite repeated attempts by me calling him and his manager. Final closing paperwork was incorrect but no one would answer the phone. Horrible experience 

Caroline D. 

on Birdeye

5 years ago

—- 

Juana W. 

on Birdeye

5 years ago

Once I was getting the emails sent to me things went good