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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Gina, my loan helper, was great to work with. She was very responsive and made sure I understood all the next steps and what to expect along the way.
Ryan Morrison and all others with whom we had contact during our refinancing were very helpful and listened to our concerns. Thank you to all. The Simpsons
My mortgage processor never called me back. I literally spent the final 7 days before closing without talking to him despite repeated attempts by me calling him and his manager. Final closing paperwork was incorrect but no one would answer the phone. Horrible experience
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Once I was getting the emails sent to me things went good
Huge Failure In Communication! The day we are supposed to close we could not get in touch with anyone that could get us any real information at PennyMac. Getting ghosted from your loan provider on the day of closing was VERY UNPLEASANT! Benjamin failed profusely and should be fired! Our loan ended up having to get directed to Lara Leighton, VP of Retail Operations. She was very pleasant to deal with even with a bit of confusion through automated emails, we were happy with her service provided.
COMMUNICATION. The day of closing, we were notified Title did not have any documents and we would be unable to close. After countless emails and phone calls, we received an email back at 5:30 in the evening. We were able to get into contact with Pia Collins. She was helpful and assured us that she would get in contact with Lara to see how she could help. Two days after our closing we actually closed with no communication from Ben. Our homeowners insurance company also said he was an jerk to her
Where to start. PennyMac is an organization that should have their license revoked by the US Government. They asked me to submit the same documentation 5 times on a refinance of a house that they already serviced the loan for. In addition the documents had incorrect information on them and included the loan officer who quit their company half way through the process. The entire process took 6 months to close and I had to call over 50 times. They make Comcast look good.
Caroly Monson is a great loan officer she is the best quick to respond... I would recommend her thanks Carolyn for all your hard work.🙂🙂🙂🙂
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.