PENNYMAC

JARED P. 

on Birdeye

5 years ago

Gina, my loan helper, was great to work with. She was very responsive and made sure I understood all the next steps and what to expect along the way. 

MAYNOR R. 

on Birdeye

5 years ago

The whole process was very smooth and communication was just great Thank you 

LUIS L. 

on Birdeye

5 years ago

Great experience 

Adam L. 

on Birdeye

5 years ago

- Filled out documents and then loan officer kept contacting me saying I needed to still fill them out. They finally realized the error was on the PennyMac side. - When paying the $100 application fee, they payment wouldn’t go through and PennyMac had to call me the next day to try again. - I was told you do rate matching. When I provided another loan estimate to match, you only did so with high closing costs and me paying discount points. - When I raised the issue with (reached text limit) 

SALVACION N. 

on Birdeye

5 years ago

not complicated fast results friendly team 

JAMES Adams I. 

on Birdeye

5 years ago

Huge Failure In Communication! The day we are supposed to close we could not get in touch with anyone that could get us any real information at PennyMac. Getting ghosted from your loan provider on the day of closing was VERY UNPLEASANT! Benjamin failed profusely and should be fired! Our loan ended up having to get directed to Lara Leighton, VP of Retail Operations. She was very pleasant to deal with even with a bit of confusion through automated emails, we were happy with her service provided. 

Crystal A. 

on Birdeye

5 years ago

COMMUNICATION. The day of closing, we were notified Title did not have any documents and we would be unable to close. After countless emails and phone calls, we received an email back at 5:30 in the evening. We were able to get into contact with Pia Collins. She was helpful and assured us that she would get in contact with Lara to see how she could help. Two days after our closing we actually closed with no communication from Ben. Our homeowners insurance company also said he was an jerk to her 

Peter A. 

on Birdeye

5 years ago

N/A 

Michael S. 

on Birdeye

5 years ago

Where to start. PennyMac is an organization that should have their license revoked by the US Government. They asked me to submit the same documentation 5 times on a refinance of a house that they already serviced the loan for. In addition the documents had incorrect information on them and included the loan officer who quit their company half way through the process. The entire process took 6 months to close and I had to call over 50 times. They make Comcast look good.