PENNYMAC

JARED P. 

on Birdeye

5 years ago

Gina, my loan helper, was great to work with. She was very responsive and made sure I understood all the next steps and what to expect along the way. 

MAYNOR R. 

on Birdeye

5 years ago

The whole process was very smooth and communication was just great Thank you 

CAROLYN S. 

on Birdeye

5 years ago

Ryan Morrison and all others with whom we had contact during our refinancing were very helpful and listened to our concerns. Thank you to all. The Simpsons 

LUIS L. 

on Birdeye

5 years ago

Great experience 

SALVACION N. 

on Birdeye

5 years ago

not complicated fast results friendly team 

JAMES Adams I. 

on Birdeye

5 years ago

Huge Failure In Communication! The day we are supposed to close we could not get in touch with anyone that could get us any real information at PennyMac. Getting ghosted from your loan provider on the day of closing was VERY UNPLEASANT! Benjamin failed profusely and should be fired! Our loan ended up having to get directed to Lara Leighton, VP of Retail Operations. She was very pleasant to deal with even with a bit of confusion through automated emails, we were happy with her service provided. 

Crystal A. 

on Birdeye

5 years ago

COMMUNICATION. The day of closing, we were notified Title did not have any documents and we would be unable to close. After countless emails and phone calls, we received an email back at 5:30 in the evening. We were able to get into contact with Pia Collins. She was helpful and assured us that she would get in contact with Lara to see how she could help. Two days after our closing we actually closed with no communication from Ben. Our homeowners insurance company also said he was an jerk to her 

Peter A. 

on Birdeye

5 years ago

N/A 

Samuel G. 

on Birdeye

5 years ago

Caroly Monson is a great loan officer she is the best quick to respond... I would recommend her thanks Carolyn for all your hard work.🙂🙂🙂🙂