PENNYMAC

Karl W. 

on Birdeye

5 years ago

I realize it is busy because of the rates, but it seemed like PennyMac needs more staff to deal with the demand. 

NATHAN C. 

on Birdeye

5 years ago

great job all around. super fast and easy process. answered all my questions. 

Larry R. 

on Birdeye

5 years ago

Having one person to talk to through the entire process. Having a phone number that reached the same person every time you called it. Having a software program for uploading documents that is more intuitive and user friendly. Being able to access documents that you have e-signed. I’m sure there are things i have forgotten. The whole process was unpleasant. 

Teresa V. 

on Birdeye

5 years ago

My first rep was great, very helpful and very informative. Then came Loan Officer also friendly and helpful. It’s when questions needed to go further to other people that answers were delayed or never came at all. I had questions about my closing costs and no one returned my calls. I had to go elsewhere for explanations (very not ok!) My loan according to escrow was originally funded on time but referenced a different name so the bank rejected it causing escrow to close late after 2nd funding. 

Leslie G. 

on Birdeye

5 years ago

no 

Margaret V. 

on Birdeye

5 years ago

There was a lot of miscommunications. Documents required that needed not be. The process took forever even though my past loan was with PennyMac. I had a great credit score as well as on time payments always to Penny MAC in the past. I felt like I was put through hoops. Anyway Brandon did his best to make it less frustrating for me. I’m happy it’s over n I’m grateful I qualified for my new rate. 

JANET S. 

on Birdeye

5 years ago

Most of the problems had to do with the closer. The person who came first was quite ill informed and somewhat rude. I had to have a second closer, and he was fine to deal with but it did delay the closing and change the amount of money that I got paid. It also meant I had to pay my bank in order to stop PennyMac from taking my October payment. Had everything happened on time I would not have had to do that. 

Jennifer S. 

on Birdeye

5 years ago

The MAC team made sure we had all the information we needed to get our documentation completed for closing per the schedule. The entire process was quick and easy. 

Yuli L. 

on Birdeye

5 years ago

Christine has been great for keeping me informed and taken care of. It's my first time re-financing my mortgage, and she was there every step of the way to ensure I submitted the right documents and feel confident about the entire transition. I really appreciate everything Christine has done for me, and I am very happy with my experience with PennyMac, thanks to Christine!