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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication wasn't timely. I had to call and follow up too often. Closing documents were incorrect and had to be changed. That said Gina was a pleasant person and her personality made me not totally lose it.
It was easy
great job all around. super fast and easy process. answered all my questions.
Having one person to talk to through the entire process. Having a phone number that reached the same person every time you called it. Having a software program for uploading documents that is more intuitive and user friendly. Being able to access documents that you have e-signed. I’m sure there are things i have forgotten. The whole process was unpleasant.
My first rep was great, very helpful and very informative. Then came Loan Officer also friendly and helpful. It’s when questions needed to go further to other people that answers were delayed or never came at all. I had questions about my closing costs and no one returned my calls. I had to go elsewhere for explanations (very not ok!) My loan according to escrow was originally funded on time but referenced a different name so the bank rejected it causing escrow to close late after 2nd funding.
Fast and accurate
Jeannette and John Fayad were amazing. It was an absolutely flawless process.
There was a lot of miscommunications. Documents required that needed not be. The process took forever even though my past loan was with PennyMac. I had a great credit score as well as on time payments always to Penny MAC in the past. I felt like I was put through hoops. Anyway Brandon did his best to make it less frustrating for me. I’m happy it’s over n I’m grateful I qualified for my new rate.
The MAC team made sure we had all the information we needed to get our documentation completed for closing per the schedule. The entire process was quick and easy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,128 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.