PENNYMAC

Nardia C. 

on Birdeye

5 years ago

The entire process was exceptional and transparent from start to finish. All my questions were addressed immediately and Daniel made sure before hanging up each call, to ask if he had answered all my questions and if he doesn't have the answer, he gets the answer and follow up the same day. He also thanked me for my service as a vet and made us feel like valued customers. 

FRANK LOUIS L. 

on Birdeye

5 years ago

Christine was prompt and forthful and sincere. 

Samuel H. 

on Birdeye

5 years ago

it went very nice and fast 

Steven K. 

on Birdeye

5 years ago

Have the documents correct the first time, not the 4th time. Close on the originally scheduled closing date. 

Charles Taylor I. 

on Birdeye

5 years ago

Very thorough and fast 

Joshua A. 

on Birdeye

5 years ago

Title company requested the documents multiple times for closing a whole week prior to closing with no response. Once I found out that my loan processor was fired I was told that the Manager, Ray Maroki, would contact me that day but that never happened. I was left in the dark for a whole 24 hours. Ray contacted me day of closing and tried to make it right but didn’t. A lousy $281 credit doesn’t cover 3 days of hotel stays with pets among $169 for an additional month of storage unit rent. 

Ross I. 

on Birdeye

5 years ago

It all went as smoothly as possible. 

DONNA V. 

on Birdeye

5 years ago

Carolyn Monson was great! She was caring and sympathetic to our situation and went the extra mile for us. Her combination of professional know how and caring heart was much appreciated. 

Katarzyna S. 

on Birdeye

5 years ago

We did not close on the expected date and the reason was not clearly communicated with us. Our team was unreachable and our email and phone requests were unanswered.