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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
great job all around. super fast and easy process. answered all my questions.
Having one person to talk to through the entire process. Having a phone number that reached the same person every time you called it. Having a software program for uploading documents that is more intuitive and user friendly. Being able to access documents that you have e-signed. I’m sure there are things i have forgotten. The whole process was unpleasant.
My first rep was great, very helpful and very informative. Then came Loan Officer also friendly and helpful. It’s when questions needed to go further to other people that answers were delayed or never came at all. I had questions about my closing costs and no one returned my calls. I had to go elsewhere for explanations (very not ok!) My loan according to escrow was originally funded on time but referenced a different name so the bank rejected it causing escrow to close late after 2nd funding.
Knowledgeable and professional staff
I was a nervous customer going through my first refinance. Every time I called in, I was able to get all my questions answered and updates on the timeline. I am very grateful for all the time Ceista spent with me on the phone.
Most of the problems had to do with the closer. The person who came first was quite ill informed and somewhat rude. I had to have a second closer, and he was fine to deal with but it did delay the closing and change the amount of money that I got paid. It also meant I had to pay my bank in order to stop PennyMac from taking my October payment. Had everything happened on time I would not have had to do that.
The MAC team made sure we had all the information we needed to get our documentation completed for closing per the schedule. The entire process was quick and easy.
Carolyn was amazing. What an asset she is to your company. She was knowledgeable, quick to respond to our questions and super pleasant. We felt as is we had made a friend by the time we closed on our new home.
I've financed, refinanced, bought, and sold many properties over the years and this was one of the easier transactions I have done. The ability to deliver all of the required documents electronically and then have a notary bring the closing documents to my home, made the process very easy. All of the PennyMac people were helpful and pleasant. Would not hesitate to use them again or recommend them to anyone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.