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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
great job all around. super fast and easy process. answered all my questions.
Having one person to talk to through the entire process. Having a phone number that reached the same person every time you called it. Having a software program for uploading documents that is more intuitive and user friendly. Being able to access documents that you have e-signed. I’m sure there are things i have forgotten. The whole process was unpleasant.
I was a nervous customer going through my first refinance. Every time I called in, I was able to get all my questions answered and updates on the timeline. I am very grateful for all the time Ceista spent with me on the phone.
Ms. Sharyl Freeby did a respectable job, however, the PennyMac underwriting/closing systems are very broken. This is my 6th home purchase over the last 35+ years and the worst transaction ever. It took way too long and I was asked to provide the same information over and over again. In fact, ON THE SAME DAY - I received one request for information at 5:17PM and at 5:24PM I got another request! Ultimately, I was forced to reach out Lara Leighton, a VP to intercede. UNACCEPTABLE!!!
Communicated more frequently. Communicate with my realtor, since she is more familiar with the needs of the process. Abide by deadlines, whether you think they’re necessary or not. Present clear deadlines for necessary documents/actions for the entire loan process, including both the lender and the buyer’s actions. Don’t promise to close at a certain time and then be late. If you can’t meet a deadline, say so! There were 3 ways to “sign-in” to PennyMac. Only one of them was the “right” way.
H
Our whole experience with penny Mac was more then unsatisfactory. Benjamin was always very vague and never communicated with us what he needed and/or was waiting on. Our closing date change multiple times resulting in my husband and I need to take off work, move deliveries set to arrive at our new home. Benjamin seemed to have no clue what was going on with the whole process. A few days before our 3rd closing date he quit working for the company. So much more needs to be said on how bad it was.
Could have done a better job making sure they had all documents they needed. Ended up having to reschedule our closing last minute bc of this, but we were still able to close a week later so it was ok just a little frustrating.
The professionalism of every PennyMac representative that communicated with me. Each person I spoke with made me feel special.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.