PENNYMAC

ANDREW B. 

on Birdeye

5 years ago

Communication wasn't timely. I had to call and follow up too often. Closing documents were incorrect and had to be changed. That said Gina was a pleasant person and her personality made me not totally lose it. 

CESAR G. 

on Birdeye

5 years ago

It was easy 

Teresa V. 

on Birdeye

5 years ago

My first rep was great, very helpful and very informative. Then came Loan Officer also friendly and helpful. It’s when questions needed to go further to other people that answers were delayed or never came at all. I had questions about my closing costs and no one returned my calls. I had to go elsewhere for explanations (very not ok!) My loan according to escrow was originally funded on time but referenced a different name so the bank rejected it causing escrow to close late after 2nd funding. 

Denise F. 

on Birdeye

5 years ago

Ms. Sharyl Freeby did a respectable job, however, the PennyMac underwriting/closing systems are very broken. This is my 6th home purchase over the last 35+ years and the worst transaction ever. It took way too long and I was asked to provide the same information over and over again. In fact, ON THE SAME DAY - I received one request for information at 5:17PM and at 5:24PM I got another request! Ultimately, I was forced to reach out Lara Leighton, a VP to intercede. UNACCEPTABLE!!! 

Audrey A. 

on Birdeye

5 years ago

Communicated more frequently. Communicate with my realtor, since she is more familiar with the needs of the process. Abide by deadlines, whether you think they’re necessary or not. Present clear deadlines for necessary documents/actions for the entire loan process, including both the lender and the buyer’s actions. Don’t promise to close at a certain time and then be late. If you can’t meet a deadline, say so! There were 3 ways to “sign-in” to PennyMac. Only one of them was the “right” way. 

Robert Z. 

on Birdeye

5 years ago

H 

Nardia C. 

on Birdeye

5 years ago

The entire process was exceptional and transparent from start to finish. All my questions were addressed immediately and Daniel made sure before hanging up each call, to ask if he had answered all my questions and if he doesn't have the answer, he gets the answer and follow up the same day. He also thanked me for my service as a vet and made us feel like valued customers. 

Krystal T. 

on Birdeye

5 years ago

Our whole experience with penny Mac was more then unsatisfactory. Benjamin was always very vague and never communicated with us what he needed and/or was waiting on. Our closing date change multiple times resulting in my husband and I need to take off work, move deliveries set to arrive at our new home. Benjamin seemed to have no clue what was going on with the whole process. A few days before our 3rd closing date he quit working for the company. So much more needs to be said on how bad it was. 

Steven K. 

on Birdeye

5 years ago

Have the documents correct the first time, not the 4th time. Close on the originally scheduled closing date.