PENNYMAC

JOSEPH S. 

on Birdeye

5 years ago

Knowledgeable and professional staff 

Richard P. 

on Birdeye

5 years ago

Carolyn was amazing. What an asset she is to your company. She was knowledgeable, quick to respond to our questions and super pleasant. We felt as is we had made a friend by the time we closed on our new home. 

STEVEN C. 

on Birdeye

5 years ago

I've financed, refinanced, bought, and sold many properties over the years and this was one of the easier transactions I have done. The ability to deliver all of the required documents electronically and then have a notary bring the closing documents to my home, made the process very easy. All of the PennyMac people were helpful and pleasant. Would not hesitate to use them again or recommend them to anyone. 

Denise F. 

on Birdeye

5 years ago

Ms. Sharyl Freeby did a respectable job, however, the PennyMac underwriting/closing systems are very broken. This is my 6th home purchase over the last 35+ years and the worst transaction ever. It took way too long and I was asked to provide the same information over and over again. In fact, ON THE SAME DAY - I received one request for information at 5:17PM and at 5:24PM I got another request! Ultimately, I was forced to reach out Lara Leighton, a VP to intercede. UNACCEPTABLE!!! 

Audrey A. 

on Birdeye

5 years ago

Communicated more frequently. Communicate with my realtor, since she is more familiar with the needs of the process. Abide by deadlines, whether you think they’re necessary or not. Present clear deadlines for necessary documents/actions for the entire loan process, including both the lender and the buyer’s actions. Don’t promise to close at a certain time and then be late. If you can’t meet a deadline, say so! There were 3 ways to “sign-in” to PennyMac. Only one of them was the “right” way. 

Robert Z. 

on Birdeye

5 years ago

H 

Nardia C. 

on Birdeye

5 years ago

The entire process was exceptional and transparent from start to finish. All my questions were addressed immediately and Daniel made sure before hanging up each call, to ask if he had answered all my questions and if he doesn't have the answer, he gets the answer and follow up the same day. He also thanked me for my service as a vet and made us feel like valued customers. 

Jeremy E. 

on Birdeye

5 years ago

Could have done a better job making sure they had all documents they needed. Ended up having to reschedule our closing last minute bc of this, but we were still able to close a week later so it was ok just a little frustrating. 

Steven K. 

on Birdeye

5 years ago

Have the documents correct the first time, not the 4th time. Close on the originally scheduled closing date.