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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole process took about two months. Documents sent were full of errors and it took three or four iterations to get them correct. Total errors amounted to more thank $10k. Even at closing the numbers were still incorrect and closing had to be rescheduled. Contact person could not provide answers or reasons for errors and I had to drive the process. Final straw was when I received another person’s confidential Disclosure Documents. It was not a user friendly or professional process
Numbers on the closing disclosures estimates were always off or didn't match up with what was verbally told to us. We were being charged too much for items so our rep kept going in and updating. Once we got the updated document emailed after the fact, another number changed and was off so we had to keep calling and have them fix. This happened 4-5 times. When I called and left voicemails or emails, it took 1-2 weeks to get a response. Very frustrating.
Tami Soto was such a pleasure to work with. She guided us through the process and answered all of our questions in a very timely manner. She was always very helpful and pleasant. I would highly recommend Tami and Penny Mac to all of my friends and family. Cathy J.
PennyMac personnel made my loan process proceed smoothly, timely and in a very convenient fashion. I'm very pleased with their entire process.
professional, accurate, timely
The majority of the problem was with VA appraiser however penny Mac requested documents through the 1st person I spoke to and the 2nd person I spoke to that still were not there after we closed that I had to get to the final closing people just so they would finance the loan
The loan officer Carol D. Was great. But it’s unfortunate that Triana customer service was below standards.
Excellent service and a really quick closing. Everyone was very knowledgeable and professional. I would definitely recommend Penny Mac to my friends and family. This is a difficult and complex process that was an extremely pleasant experience that saved me a considerable amount of money
Very clear and easy. Joya was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.