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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The ease of providing documentation and signatures quickly through the website
Thank you for a great experience
Detailed explanation of the process and loan
The whole process took about two months. Documents sent were full of errors and it took three or four iterations to get them correct. Total errors amounted to more thank $10k. Even at closing the numbers were still incorrect and closing had to be rescheduled. Contact person could not provide answers or reasons for errors and I had to drive the process. Final straw was when I received another person’s confidential Disclosure Documents. It was not a user friendly or professional process
Numbers on the closing disclosures estimates were always off or didn't match up with what was verbally told to us. We were being charged too much for items so our rep kept going in and updating. Once we got the updated document emailed after the fact, another number changed and was off so we had to keep calling and have them fix. This happened 4-5 times. When I called and left voicemails or emails, it took 1-2 weeks to get a response. Very frustrating.
Tami Soto was such a pleasure to work with. She guided us through the process and answered all of our questions in a very timely manner. She was always very helpful and pleasant. I would highly recommend Tami and Penny Mac to all of my friends and family. Cathy J.
PennyMac personnel made my loan process proceed smoothly, timely and in a very convenient fashion. I'm very pleased with their entire process.
We were mostly frustrated with the lack of communication from Jennifer who was assigned as our loan “specialist”. We understand that PennyMac is busy with the interest rates being so low, but this was excessive. She never replied to ANY of our emails or voicemails. She only called us when we would send an email to Rob and he would get in touch with her to call. Even then, she only called 2 times to let us know shes going to find out information and get back to us, but she never followed through!
Very clear and easy. Joya was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,130 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.