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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
As first time home buyer I must say it was truly a great experience working with Pennymac team. They were in constant communication offering guidance and support on each step of the process from approval to closing, and were always available for questions. I highly recommend Pennymac for their services
Thank you for a great experience
Detailed explanation of the process and loan
The whole process took about two months. Documents sent were full of errors and it took three or four iterations to get them correct. Total errors amounted to more thank $10k. Even at closing the numbers were still incorrect and closing had to be rescheduled. Contact person could not provide answers or reasons for errors and I had to drive the process. Final straw was when I received another person’s confidential Disclosure Documents. It was not a user friendly or professional process
Numbers on the closing disclosures estimates were always off or didn't match up with what was verbally told to us. We were being charged too much for items so our rep kept going in and updating. Once we got the updated document emailed after the fact, another number changed and was off so we had to keep calling and have them fix. This happened 4-5 times. When I called and left voicemails or emails, it took 1-2 weeks to get a response. Very frustrating.
Tami Soto was such a pleasure to work with. She guided us through the process and answered all of our questions in a very timely manner. She was always very helpful and pleasant. I would highly recommend Tami and Penny Mac to all of my friends and family. Cathy J.
PennyMac personnel made my loan process proceed smoothly, timely and in a very convenient fashion. I'm very pleased with their entire process.
Julia Shupe was amazing. She was the initial person we worked with and very helpful. Joya was extremely difficult to get ahold of. She did not return calls or emails. There were 2 times that we were scheduled to sign our documents, but then they never showed up to do the signing. I couldn't get in touch with Joya to find out what was going on. When she would call, she was totally oblivious to what was going on. I finally had to go back to Julia and ask if she could get in touch with Joya.
Very clear and easy. Joya was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,128 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.