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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Save your time and money and go with PennyMac Loan Services, LLC
Christine provided excellent customer service. Took the time to explain the entire process in detail. She took the time to answer all of our questions and responded to our emails promptly. Definitely made the process easy. Thank you!
I was sent an email that I needed to upload documents and I would that day and send an email because the ports was not easy to use with your phone. I never received a call or email back in regards to my email. Then the following week I would get a call that they needed documents. I had already submitted them. I was supposed to get a call weekly to tell me the progress, that didn’t happen. This also happened with closing documents online.
Lori had virtually no advice to provide and was ignorant of the process involved. She clearly took no time to read over the contract or answer questions. Her role could easily be removed as she complicated the exchange with the team (e.g. insurance recorded wrong). I was also disappointed with the big mistakes on Closing Disclosure as well as locked Loan Estimate by Ruben Ruano. If I had not carfefully reviewed and corrected these, the closing would have been delayed and possibly nullified.
Jeanette is very thorough at what she does and communicates clearly. She follows up meticulously and keeps me in the feedback loop. She is very open to feedback!
I really appreciated the communication that I received from Jennifer. She made the entire process go very smoothly.
PennyMac Loan Services gave us a very pleasant and efficient loan refinancing service. Thank you for making the process very stress-free!
Ms. Lori Gibson provided excellent customer service consistent with my previous experience with PennyMac. However, the loan officer, Ms. Vargas, did not meet my expectations. It was very difficult for me to reach her. It was equally difficult for my realtor and the local title office to contact her. This is my third home purchased with PennyMac and I can say Ms. Vargas is the worst loan officer i have had to deal with. My experience would have been much better with a different loan officer.
Buying a home can be a very stressful process and having an experienced, technologically advanced mortgage company through the process makes the home buying experience that much less stressful. I would highly recommended going with pennymac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.