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PENNYMAC

4.5

About this business

Location details

3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.52,130 reviews
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MICHELLE M.'s profile image
MICHELLE M. 
6 years ago

Lori and Quintrell were beyond helpful in making this process easy. They were helpful in answering questions and responded quickly to make sure I had the answers I needed to move forward. Thank you for your patience throughout the process. 

ITIEL F.'s profile image
ITIEL F. 
6 years ago

Communication was good. Closing was fairly quick. 

ROBERT K.'s profile image
ROBERT K. 
6 years ago

From the outset, the service that was received was exemplary. All of my questions about the process as well as any concerns were addressed quickly and more importantly accurately. This is how customer service is done! Thank you for a painless experience 

David G.'s profile image
David G. 
6 years ago

We've processed two loans with PM this year – I have been duly impressed with the quality of people and their competence all throughout both processes. Both times the initial person who helped qualify us was brilliant, engaging, and helpful, then, the person who guided us through the process was courteous, helpful, and prompt. When my initial mortgage was bought by PM back in 2015, I thought, who are these guys? Every aspect of my experience with PennyMac since then has been excellent. 

Michael R.'s profile image
Michael R. 
6 years ago

Made my refinancing quick and easy. Always called me with updates about my loan process. Pleasant experience with her. 

ANNA B.'s profile image
ANNA B. 
6 years ago

I had a wonderful experience with the refinance of my mortgage. I liked that everything was explained to me in detail. Gina Merritt kept me informed every step of the way and I appreciated her professionalism. Thanks again for an easy and fast experience. 

Sharon G.'s profile image
Sharon G. 
6 years ago

The process was very smooth. Documents were easy to read and communication with the lender was good. Overall a great experience 

JOHN L.'s profile image
JOHN L. 
6 years ago

Outstanding! 

RENY M.'s profile image
RENY M. 
6 years ago

Great experience, it was seamless with lots of clear communication. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 2,130 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.