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3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Janette Matthews was a very helpful and professional throughout my experience! She always responded to my concerns within one business day and often times sooner! Prior to her taking over my account through this process, I was given false information by the person who initially met with me telephonically Kenney in the beginning of this process.
Application process went smooth and no hassle. Communication was clear and my loan officer was great!
Lori and Quintrell were beyond helpful in making this process easy. They were helpful in answering questions and responded quickly to make sure I had the answers I needed to move forward. Thank you for your patience throughout the process.
The process was easy and fast. The entire team was totally professional and quick with responding!
Tami and Pia were great!
Fast, accurate and polite service from all communication with Penny Mac people. A++
From the time I called Penny Mac and initiated a refinance loan I was treated with courtesy and respect. Not only with my time but with all of my questions I have asked( there were a lot of questions) . I always felt that the Penny Mac team were behind me 100%.
From the outset, the service that was received was exemplary. All of my questions about the process as well as any concerns were addressed quickly and more importantly accurately. This is how customer service is done! Thank you for a painless experience
We've processed two loans with PM this year – I have been duly impressed with the quality of people and their competence all throughout both processes. Both times the initial person who helped qualify us was brilliant, engaging, and helpful, then, the person who guided us through the process was courteous, helpful, and prompt. When my initial mortgage was bought by PM back in 2015, I thought, who are these guys? Every aspect of my experience with PennyMac since then has been excellent.
PENNYMAC has a 4.5 star rating with 2,115 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.