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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was already a happy PennyMac customer so I gave them first crack at a refinance for my VA loan. I didn't have to submit any documentation whatsoever. The process was quick and efficient and I signed in less than 30 days from my initial phone call. Everyone I dealt with was professional and friendly and answered my questions in a timely fashion. I would recommend PennyMac to anyone looking for a home loan.
Documents were requested multiple times. Emails were sent to us, timely responses were given, and little follow-up occurred. Little things became aggravating. PennyMac makes money off these refinances and people like us - long time customers with great credit and lots of equity - should sail right through this process. Yet it seems PennyMac puts us through the same rigorous process it puts new customers through ... it seems unnecessary and wrong.
This is the second time I've used PennyMac for my mortgage needs. Each time the experience has been exceptional! The process is simple & timely, communication with their agents is spot on, and closing has right on time with set expectations. I won't use anyone else in the future!
I tried refinancing with rocket mortgage originally It was so stressful and it took 2 months to not even get to closing. You guys did it in 3 weeks with no stress!! Everyone was absolutely awesome
From the beginning of the process to the final days of closing, everything was handled quickly. The only issue was that the phone number(s) for the agents working on my refinance were listed s "potential spam" on my cell phone! This made it uneasy at first, but I saved the numbers under PennyMac and with the agent's name - problem solved.
The process was simple, timely and accurate.
Overall I was very satisfied with the loan/refinance process. My only desire was that it could've closed sooner especially since PennyMac was the owner of my original loan. Other than that everything from the negotiation to the closing went really smooth! Thank you PennyMac.
Lori and Rob were both friendly, professional, and knowledgeable. The process was smooth and straightforward.
PennyMac made the entire process simple and easy to complete.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.