PENNYMAC

JOHN D. 

on Birdeye

5 years ago

Everything was so smooth and fast. We were incredibly pleased. 

John H. 

on Birdeye

5 years ago

We have four loans with PennyMac. We thought because of that, we would have a smoother and quicker process. It was not. We are disappointed with our last two transactions with PennyMac. It might be due to COVID issues, but we probably won't go back to PennyMac next time unless we have better service. Once Lara Leighton got involved, she helped to expedite and straighten out issues. Without her assistance, it would have been a terrible process. Sorry, but that's the truth. 

ANDREW K. 

on Birdeye

5 years ago

great 

Eric H. 

on Birdeye

5 years ago

This has been the best Refinance experience we have had. From the first person we spoke to, to the closing, everything went smoothly and no unexpected surprises. We received answers and education on all questions asked and all representatives were forthright, honest and pleasant. A complete pleasure to work with you all. Only one small negative was the hold time on the phone when calling in. Thanks again for doing a great job! 

MICHAEL C. 

on Birdeye

5 years ago

Ryan communicated with me every step of the way through the process. 

Eddie D. 

on Birdeye

5 years ago

Prompt, courteous service. Could not have been easier. 

NICANOR A. 

on Birdeye

5 years ago

Smooth transaction 

Taylor H. 

on Birdeye

5 years ago

To me what made this process so great was how easy the process was and how my questions were always answered. I always felt supported and knowledgeable throughout the entire process. 

CASEY Z. 

on Birdeye

5 years ago

Brandon was very responsive and helpful. Thank you!