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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Working first with Royal and then Ceista was great. They were very patient with me, answered all my questions and the time frame for the different stages of the refi process were all explained very well. Great experience with both of them.
The whole refinance process from the beginning to the end was very fast and easy. I literally submitted everything I needed for the refinance in less than 10 minutes time. Ms. Sharyl Freeby was also great. She even answered my questions about setting up automatic payments. The whole experience was fantastic!!!
I was already a happy PennyMac customer so I gave them first crack at a refinance for my VA loan. I didn't have to submit any documentation whatsoever. The process was quick and efficient and I signed in less than 30 days from my initial phone call. Everyone I dealt with was professional and friendly and answered my questions in a timely fashion. I would recommend PennyMac to anyone looking for a home loan.
Documents were requested multiple times. Emails were sent to us, timely responses were given, and little follow-up occurred. Little things became aggravating. PennyMac makes money off these refinances and people like us - long time customers with great credit and lots of equity - should sail right through this process. Yet it seems PennyMac puts us through the same rigorous process it puts new customers through ... it seems unnecessary and wrong.
This is the second time I've used PennyMac for my mortgage needs. Each time the experience has been exceptional! The process is simple & timely, communication with their agents is spot on, and closing has right on time with set expectations. I won't use anyone else in the future!
I tried refinancing with rocket mortgage originally It was so stressful and it took 2 months to not even get to closing. You guys did it in 3 weeks with no stress!! Everyone was absolutely awesome
My experience was great from the first phone call to the final closing. I was kept informed during all steps.
From the beginning of the process to the final days of closing, everything was handled quickly. The only issue was that the phone number(s) for the agents working on my refinance were listed s "potential spam" on my cell phone! This made it uneasy at first, but I saved the numbers under PennyMac and with the agent's name - problem solved.
The process was simple, timely and accurate.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.