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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process was very smooth. The entire PennyMac team including Jazmin were very professional and knowledgeable.
Quick and efficient
It wasn’t eSy reaching out to Andrea, she only communicated by email without any explanation s when I had questions and called her it was very difficult, I had to wait a day or two. Some documents I needed to scan twice just because she wouldn’t go through all documents I had uploaded. It was easier for me to upload them all together in one PDF file and she didn’t like that. I had to rescanned things for her to mark as received. Very unpleasant process. We closed on time because I kept pushing :(
My refinance process was pretty quick. I received approval for my new loan in a reasonable amount of time, and the process was very smooth. I applied for the loan and closed within six weeks, which really helped me to meet my coming financial need for refinancing. The loan officer, the loan team, and the closer all did a great job, and I'm very happy with this experience.
Jasmine Flowers and her BOSS, Corey knew that the PennyMac sent to the title company to refinance our home loan was INSUFFICIENT and never contacted us to notify us of the situation. Her and har boss's actions put at risk loan refinance process!!
It appears that the company is a race for sales and not quality service. Since there are so many departments, the departments need to communicate better with each other to ensure once something is communicated with the client it is accurate. If things are moving smoothly in the process, sale agent or loan processer needs to get management involved immediately. Someone within the departments need to take OWNERSHIP of taking caring of a customer. When your customer has provided everything that is requested of them, there i... read more
Deymian and Asiah was great, the last person I spoke with about the closing had a bit of difficulty communicating and multiple requests for the same documents was a bit off. The overall price experience was great.
The communication was excellent. There was “no guessing” at anything on our end. We were fully informed of everything within the process. When we needed help, we were helped and everyone involved were always pleasant.
Sara treated me like she knew me form years ago everything she explained came out to be like she told me so I would recommend her in a heartbeat.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.