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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process was very smooth. The entire PennyMac team including Jazmin were very professional and knowledgeable.
It wasn’t eSy reaching out to Andrea, she only communicated by email without any explanation s when I had questions and called her it was very difficult, I had to wait a day or two. Some documents I needed to scan twice just because she wouldn’t go through all documents I had uploaded. It was easier for me to upload them all together in one PDF file and she didn’t like that. I had to rescanned things for her to mark as received. Very unpleasant process. We closed on time because I kept pushing :(
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Shay Luckett was extremely helpful, polite and personable which you don’t always get these days, so thank you again Shay. Tyler Ancke.
Fantastic job
unclear who to talk to Norice or Earl Nagaran. Earl told me I could contact him directly and that was a hassle as I felt like I was bothering him. After speaking with Earl initially I did not realize I would be paying a 825 dollar appraisal fee which i know most of goes to Penny Mac, I feel my interest rate could have been lower and I would get the same emails from three different people. Made me feel like a number and I actually had a better experience with my last refi with and independant . last time I tried to refi with ... read more
Sara was always in contact to guide me every step of the way and very pleasant to talk to. She is awesome!!!!
The communication was excellent. There was “no guessing” at anything on our end. We were fully informed of everything within the process. When we needed help, we were helped and everyone involved were always pleasant.
Sara treated me like she knew me form years ago everything she explained came out to be like she told me so I would recommend her in a heartbeat.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,128 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.