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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It appears that the company is a race for sales and not quality service. Since there are so many departments, the departments need to communicate better with each other to ensure once something is communicated with the client it is accurate. If things are moving smoothly in the process, sale agent or loan processer needs to get management involved immediately. Someone within the departments need to take OWNERSHIP of taking caring of a customer. When your customer has provided everything that is requested of them, there i... read more
Deymian and Asiah was great, the last person I spoke with about the closing had a bit of difficulty communicating and multiple requests for the same documents was a bit off. The overall price experience was great.
The communication was excellent. There was “no guessing” at anything on our end. We were fully informed of everything within the process. When we needed help, we were helped and everyone involved were always pleasant.
It's been a pleasure.. Thank you Sara
My Husband is a Disabled Veteran. Every time he called he was treated with respect and patience. We Both are very pleased that our loan experience was not stressful. Thank you.
Great experience. We had used PennyMac before and knew when we refinanced we were going to them again. Great company.
No comment
From the very beginning of the process, Loan Officer was very professional and patient. He answered every questions of both my husband and I. At the every end, we decided to change the terms of our loan. He stayed with us and respected our decision. Sara ended the loan process with a joyful and grateful attitude.
Each step of the process was on time and early.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,128 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.