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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No problems. Closed on time
I did not like that at closing I was requested to place all of my PII on a single document. When I asked how the document with all of my PII on it was secured, the answer was unsatisfactory. I felt as though the lackadaisical mindset towards securing my PII was insulting and invited identity theft.
The whole process went really smooth
Quick and easy.
Went smooth and easy
Process was smooth with few of any issues. Team addressed all my questions promptly.
When I called I talked to a different person , that would give me a different answer, made the whole experience very stressful
Great experience overall. Only thing I didn't care for was the request for a letter stating a break in work history for my wife when she was in Grad school. I asked why it was required and no one could give me a reason. We have multiple loans through PennyMac and this seemed odd. We eventually just submitted the letter to keep the process moving but no one ever gave me a reason why it was needed.
Sara had such a great attitude and explained the process to me. She was also gracious and kind on the phone, and she epitomizes how customer service should be done. I am very happy that I closed the loan in time before rates went up!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.