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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It would have been better If there had been continuity, accountability, follow through, & ability to contact the correct people in a timely fashion. Our names were not spelled correctly FROM the beginning & it was communicated to them repeatedly. Not even all the closing documents were accurate. Also due to them dragging their feet, we didn’t close in a timely fashion so my property taxes were late & penalties had to be paid. It was NOT a pleasant experience. I had no problems with the beginning of the process with Matt.
Great job, was able to complete our app fast
Nicholas was responsive and set correct expectations. We ran into some issues on my investment refinance and he took them to upper management and got them resolved.
From my first call to PennyMac to the closing attorney, every person I interacted with was friendly, experienced, helpful and the list could go on! Considering we did this over the most stressful time of year (Thanksgiving and Christmas) makes me even more appreciative of the professionalism I received. I had a great team!!!
All concerned were patient & acted professional during this process. Some documents requested were redundant. Everything worked out fine. Thanx again.
The process while heavy, was managed well by the team and the communication was timely and accurate...
Avoidance of last-minute clearances jeopardizing closing timeliness. Better advance planning.
Andrea was great. some of the miscommunication came from my loan officer Ivan
Very prompt attention to details.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.