PENNYMAC

Robert S. 

on Birdeye

3 years ago

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Raul de la Vega I. 

on Birdeye

3 years ago

It would have been better If there had been continuity, accountability, follow through, & ability to contact the correct people in a timely fashion. Our names were not spelled correctly FROM the beginning & it was communicated to them repeatedly. Not even all the closing documents were accurate. Also due to them dragging their feet, we didn’t close in a timely fashion so my property taxes were late & penalties had to be paid. It was NOT a pleasant experience. I had no problems with the beginning of the process with Matt. 

Terrance G. 

on Birdeye

3 years ago

Great job, was able to complete our app fast 

William W. 

on Birdeye

3 years ago

every thing was on time 

CHRISTOPHER L. 

on Birdeye

3 years ago

Nicholas was responsive and set correct expectations. We ran into some issues on my investment refinance and he took them to upper management and got them resolved. 

Ethel B. 

on Birdeye

3 years ago

From my first call to PennyMac to the closing attorney, every person I interacted with was friendly, experienced, helpful and the list could go on! Considering we did this over the most stressful time of year (Thanksgiving and Christmas) makes me even more appreciative of the professionalism I received. I had a great team!!! 

Joseph R. 

on Birdeye

3 years ago

All concerned were patient & acted professional during this process. Some documents requested were redundant. Everything worked out fine. Thanx again. 

Dennis E. 

on Birdeye

3 years ago

The process while heavy, was managed well by the team and the communication was timely and accurate... 

Ray D. 

on Birdeye

3 years ago

Great. Very thorough