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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Well I received the checks but I’m a bit confused. When I started this refinance discussion, I was looking to refinance the loan balance of approximately $230,000 + $20,000 to pay off the credit card + $5,000 to finish my families immigration. That total would have been $255,000. The total PennyMac came back to me was $256,000 and that seemed ok. Now the bad news. I received 2 checks totaling $20458.60 so I deposited the check for $802.60 and found the check for $19,656.00 was made out to Discover. If I pay that full... read more
I would like to thanks to John Wilbank also, for his quick response and service.
Great communication and follow through. We really liked the automation of a lot of the process.
No problems. Closed on time
I did not like that at closing I was requested to place all of my PII on a single document. When I asked how the document with all of my PII on it was secured, the answer was unsatisfactory. I felt as though the lackadaisical mindset towards securing my PII was insulting and invited identity theft.
The whole process went really smooth
Quick and easy.
Went smooth and easy
Sara had such a great attitude and explained the process to me. She was also gracious and kind on the phone, and she epitomizes how customer service should be done. I am very happy that I closed the loan in time before rates went up!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.