PENNYMAC

Robert B. 

on Birdeye

4 years ago

Well I received the checks but I’m a bit confused. When I started this refinance discussion, I was looking to refinance the loan balance of approximately $230,000 + $20,000 to pay off the credit card + $5,000 to finish my families immigration. That total would have been $255,000. The total PennyMac came back to me was $256,000 and that seemed ok. Now the bad news. I received 2 checks totaling $20458.60 so I deposited the check for $802.60 and found the check for $19,656.00 was made out to Discover. If I pay that full... read more

Michael L. 

on Birdeye

4 years ago

I would like to thanks to John Wilbank also, for his quick response and service. 

Matthew H. 

on Birdeye

4 years ago

Great experience would definitely use again . 

Patrick C. 

on Birdeye

4 years ago

No problems. Closed on time 

Ignatius L. 

on Birdeye

4 years ago

I did not like that at closing I was requested to place all of my PII on a single document. When I asked how the document with all of my PII on it was secured, the answer was unsatisfactory. I felt as though the lackadaisical mindset towards securing my PII was insulting and invited identity theft. 

Josielyn D. 

on Birdeye

4 years ago

The whole process went really smooth 

ERICA M. 

on Birdeye

4 years ago

Quick and easy. 

MICHAEL M. 

on Birdeye

4 years ago

Went smooth and easy 

Dominic H. 

on Birdeye

4 years ago

Great experience overall. Only thing I didn't care for was the request for a letter stating a break in work history for my wife when she was in Grad school. I asked why it was required and no one could give me a reason. We have multiple loans through PennyMac and this seemed odd. We eventually just submitted the letter to keep the process moving but no one ever gave me a reason why it was needed.