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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.52,115 reviews
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Chezly F.'s profile image
Chezly F. 
on Birdeye

2 years ago

Refinance made super easy! Hassle free experience! 

Jesus P.'s profile image
Jesus P. 
on Birdeye

2 years ago

Paid in advance for flood insurance, didn't get final monthly payment, flew to Minnesota whlie family drove to Minnesota, met with title company to find out flood insurance added to monthly payments without notification, had to agree to it as I didn't want to lose home, asked Lori several times about this, still no response nor how to correct this. I feel let down by all this. 

Gary C.'s profile image
Gary C. 
on Birdeye

2 years ago

They were very thorough and the whole experience of refinancing was made easy 

Jessica C.'s profile image
Jessica C. 
on Birdeye

2 years ago

Amanda kept us up to date with the process and everyone at PennyMac was very helpful with the whole process. 

Adam F.'s profile image
Adam F. 
on Birdeye

2 years ago

Very helpful staff and easy to work with 

John T.'s profile image
John T. 
on Birdeye

2 years ago

All calls were returned quickly in a friendly, professional style 

Jean Paul G.'s profile image
Jean Paul G. 
on Birdeye

2 years ago

Sharyl and Alan were both great to work with. Easy to get on the phone and prompt to follow up. Great experience 

Vicky B.'s profile image
Vicky B. 
on Birdeye

2 years ago

My husband did most of communication. I appreciated you having someone come to our home to sign papers. Only thing I would change is the links you use to import documents, doesn't seem to be very user friendly, but we were able to fax. 

DUSTIN H.'s profile image
DUSTIN H. 
on Birdeye

2 years ago

I felt closing costs were very high. A lot of fees with additional cost to pay previous loan off. Seemed like it kept getting higher and higher. $7k+ by the end. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 2,115 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.