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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Your phone systems are very convoluted. When I attemptd to contact Kyle McTighe on what was said to be his direct line I always got someone else. Could not leave Mr. McTighe a voicemail. I was told that PennyMac is in the process of "rebranding". If true, my recommendation to PennyMac is to "replace your Rebranding Team. They are completely out of touch with their clients; mortgage holders like myself.
It was the easiest loan application we have ever filed. The application website was very well laid out and the loan officers I interacted with were very professional and knowledgeable. The loan also processes and closed in a very short time.
Laci did an excellent job with proving the information and explaining everything. Laci was also the second loan officer we had come out in that week, due to the first loan officer not having correct information. My experience calling to get the information corrected was not very good. I ended up emailing and threatening to not go through with the refinancing .
The experience I had with my refi was spectacular! Everything was clearly defined and explained to me, the online signing of documentation made things simple and it was all very timely! What could have been a stressful and time consuming experience was a breeze and took no time at all! Thank you Briana and the whole Penny Mac team!
The PennyMac team is great! They are always willing to help answer any questions go over things again and get back to you in a timely manner. I have recommended PennyMac to friends who are looking at buying a house and also refinancing because the process has been so easy.
Constant and consistent communication
The process was fast and didn’t have many repeat steps.
a few of the problems: 1) A lot of miss-communication regarding flood-related documents, which ended up that I am losing my grandfathered in insurance, which means an extra cost of around 2000 dollars a year. (15 *2000) 2) Names were wrong on closing documents
Everything was easy to follow, service was excellent. Would recommend pennymac to anyone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.