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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jenny German was awesome!!! She was very helpful, courteous and answered all of my questions thoroughly.
The process was relatively painless. Refinancing online itself can be a little daunting since it's such large financial decision but knowing you're getting a good rate and saving hundreds of dollars a month makes it completely worth it.
Carmen was always on top of my loan
The level of professionalism we received from Kyle Mctighe was outstanding. He cared about our concerns and resolved any problems that we had concerns about. He gave us updates in the process every step of the way up until the very end . He is definitely an asset to the company. A job well done!
I waited a very long time for my loan to close and I had to duplicate documents a few times.
The loan officer that started my application process could have been much better. Telling me I don’t need to do a,b,and c but in the end I had to do it anyway is kind of frustrating. I was also charged a fee for something that was not required or done. It was removed but that’s the point I’m making. Say what you mean and mean what you say. He made up for it in the end and that was what kept me interested.
The whole process ended better than I expected and I just want to make sure credit is given to Nicole and Andrew. Thank you!
The loan took over 100 days to close. Every time I called I was just told that you were so busy. What actually happened is that our county had a fire and my loan was just sitting there waiting for something. When I finally became a nuisance is when it was discovered that there was additional information needed. I could never reach anyone personally I would have to leave a message and get a call back. Email would go to a general email and then get passed on to the correct person.
I understand that Covid played a role in the loan but I thought it took a rediculous amount of time from beginning to closing. I was warned several times that I wouldn't be able to close if I didn't have a cashier's check for the closing costs but I was not informed of the cost until 1:00 PM on the day that my closing was scheduled. My appointment was at 4:00 PM. Cutting it pretty close for have the check ready for closing. Made 3 payments during process and now waiting 20 days for escrow refu
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.