PENNYMAC

ELAINE L. 

on Birdeye

4 years ago

The whole process was so smooth. They were clear and they answered every question I had. I closed sooner than expected. Very happy with their level of service. 

Andrea M. 

on Birdeye

4 years ago

The loan took over 100 days to close. Every time I called I was just told that you were so busy. What actually happened is that our county had a fire and my loan was just sitting there waiting for something. When I finally became a nuisance is when it was discovered that there was additional information needed. I could never reach anyone personally I would have to leave a message and get a call back. Email would go to a general email and then get passed on to the correct person. 

TIFFANY C. 

on Birdeye

4 years ago

From the beginning to the end, everyone involved in the process prioritized our individual needs. Efficient and reassuring. 

Irfan K. 

on Birdeye

4 years ago

Very good experience. 

JEFFREY S. 

on Birdeye

4 years ago

Brent is a great guy, he went over the process in detail with me. 

Mary A. 

on Birdeye

4 years ago

She is very helpful and knows her job well. She is accommodating and welcomes any questions we have. We had a great experience with our refinancing and as Kelsey Meuser as our loan officer. Thank you so much 

KIMBERLY R. 

on Birdeye

4 years ago

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PAUL R. 

on Birdeye

4 years ago

The whole process was conducted from the comfort of our home ,even the closing . Two thumbs up for the Penny Mac team ! Thanks Jenny. 

Brianna Y. 

on Birdeye

4 years ago

Sumayyah and Sidney were absolutely amazing but communication from Chad Foote and underwriting was lacking. The process took much longer than any refinance we have had in the past but overall my experience with Sumayah and Sidney made up for any negatives!!