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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Tạke too long
It was a very easy process. The Team was great to work with.
Prior to working with Ajanay, getting timely responses were challenging. She did a great job. However, there were times prior where I didn’t know the status and we were scheduled for settlement prior to having all documentation completed which postponed settlement 20 minutes prior to the appointment. It was challenging knowing who to contact as the agent changed multiple time without notification. Ajanay did an amazing job once she took over.
I was a PennyMac customer for the 5 previous years on the home I sold. It is very difficult to understand why that was not a consideration in the approval process. The loan closing date was moved from November 11 to December 15. The signing was moved from Dec 8 to Dec 15 due to a last minute request for one more month of bank statement when the previous one was still within the accepted time frame. It was a stressful and long process over all. More difficult than any I had ever experienced.
Great timely communication with pennymac. Highly recommend. Thanks pennymac team.
The best thing with my experience was the help from Jason Hord. He was very quick to respond and answered any questions I had during this process. I am glad penny mac has employees like him to help. Penny Mac made what I thought would be a stressful experience very pleasant.
So Kelly Lange was PennyMac’s only saving grace. A refinance on a mortgage that PennyMac already had shouldn’t have taken 4 months. If it was going to take 4 months, then that should have been communicated up front. PennyMac’s underwriters were a disappointment especially with regard to how many times they requested documents that were already in the file but which they didn’t take the time to locate; and instead, just send out requests for what was already there, further slowing the process. Fi
Calling from unknown numbers is not professional, deferring to other agents is frustrating, discrepancy between what is being said and document is beyond upsetting, blaming the customer on hanging up the phone after providing an explanation that my phone setting reject Unkown callers made me feel a touch with a client was not desired! My credit score was ran twice without a clear justification 60 days apart —- I am looking to complain to higher setting! Very frustrating
Other than the COVID 19 pandemic which delayed the process, the communication was great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.