This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From the beginning to the end, everyone involved in the process prioritized our individual needs. Efficient and reassuring.
Very good experience.
Brent is a great guy, he went over the process in detail with me.
Very professional, communication and time responses excellent from beginning to end.
In your haste to make as money as you can, your company was unable to process all of the requests in a timely manner too many applications for so little help! you cannot talk to anyone from Pennymac. Your automated phone system does not allow you to talk to a human. I started the beginning of September and closed on December 15th. I received all of preclosing paperwork and none of them were correct. Call me for more info.
Micheal was great. I appreciate him always calling me back within 24 hours and addressing my concerns. My biggest disappointment was the closing time frame, I was told 45-60 days from the day of my application. It took over 3 months to close. My second disappointment comes from being given a sign document date and no one showing up. Communication is key and not being told that my signing had been postpone was very unprofessional. I had to call back to inquire about the situation.
Everything went very smooth. Great communication and easy process. Brittany was awesome and we were able to close at a place and time that was good for us!
Calling from unknown numbers is not professional, deferring to other agents is frustrating, discrepancy between what is being said and document is beyond upsetting, blaming the customer on hanging up the phone after providing an explanation that my phone setting reject Unkown callers made me feel a touch with a client was not desired! My credit score was ran twice without a clear justification 60 days apart —- I am looking to complain to higher setting! Very frustrating
Other than the COVID 19 pandemic which delayed the process, the communication was great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.