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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very professional, communication and time responses excellent from beginning to end.
Great experience. Very professional staff.
Britney and the Mac team they were excellent they’ve got a lot of work a lot of people to deal with I recommend j ust be patient they are the greatest!!!
It took six months to do the simplest re-finance available. I cannot imaging how long a challenging re-fi would have taken. Terrible terrible processses, too many cooks, nothing was simple, communication was always prefunctory. I know you are super busy but customer service was terrible. Even at closing documents were not clear, direction was not clear, no hand holding at all.
In your haste to make as money as you can, your company was unable to process all of the requests in a timely manner too many applications for so little help! you cannot talk to anyone from Pennymac. Your automated phone system does not allow you to talk to a human. I started the beginning of September and closed on December 15th. I received all of preclosing paperwork and none of them were correct. Call me for more info.
Fabulous to work with. Went above and beyond to get it done
Everyone at Penny Mac was very helpful and answered my questions ina very efficient and timely manner.
Micheal was great. I appreciate him always calling me back within 24 hours and addressing my concerns. My biggest disappointment was the closing time frame, I was told 45-60 days from the day of my application. It took over 3 months to close. My second disappointment comes from being given a sign document date and no one showing up. Communication is key and not being told that my signing had been postpone was very unprofessional. I had to call back to inquire about the situation.
A quick, easy and valuable closing experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.