PENNYMAC

ANTOINE Mompremier J. 

on Birdeye

5 years ago

I was pleased 

PAUL P. 

on Birdeye

5 years ago

Loan Officer Imelda Sanchez was efficient and professional throughout but I unfortunately was passed off to others to have the file (mis)-managed and had to seek the intervention of the Retail Operations Manager to get it back on track and to close. It wasn't until I had a competitive offer from Rocket Mtge that I got action. The loan processor went AWOL for three weeks (apparently for a family emergency) but never notified me. It took six months from start to finish for a simple refi. 

MARTIN F. 

on Birdeye

5 years ago

Loan initiation was very efficient 

Kent A. 

on Birdeye

5 years ago

Great to work with everyone at PennyMac Thanks all 

Daniel M. 

on Birdeye

5 years ago

The closing process was long and seemed to have a disconnect between the portal and the info the loan processors had available. There were too many people involved and there always seemed to be confusion between the email requests, portal requests, and verbal communication. The original processor even ran our credit twice. Ajanay Cummings took over towards the end and she really was the only part of the process that was positive and the reason I did not rate my experience much lower. 

AMANDA G. 

on Birdeye

5 years ago

Jenny and Brian were very friendly and helpful. 

MICHAEL P. 

on Birdeye

5 years ago

I had a great experience working with you and the members of your team. Thank you... 

JoAnna E. 

on Birdeye

5 years ago

Your loan processor Sierra was great. The rest of the process with delays, multiple requests for the same documents and underwriting approval was terrible. I would not recommend PennyMac for those reasons. 

RALPH Y. 

on Birdeye

5 years ago

Great service.