PENNYMAC

PAUL M. 

on Birdeye

5 years ago

Sumayyah did a great job. 

ELAINE L. 

on Birdeye

5 years ago

The whole process was so smooth. They were clear and they answered every question I had. I closed sooner than expected. Very happy with their level of service. 

ANTOINE Mompremier J. 

on Birdeye

5 years ago

I was pleased 

Kent A. 

on Birdeye

5 years ago

Great to work with everyone at PennyMac Thanks all 

DIANA C. 

on Birdeye

5 years ago

I waited a very long time for my loan to close and I had to duplicate documents a few times. 

Aaron C. 

on Birdeye

5 years ago

The loan officer that started my application process could have been much better. Telling me I don’t need to do a,b,and c but in the end I had to do it anyway is kind of frustrating. I was also charged a fee for something that was not required or done. It was removed but that’s the point I’m making. Say what you mean and mean what you say. He made up for it in the end and that was what kept me interested. 

Daniel M. 

on Birdeye

5 years ago

The closing process was long and seemed to have a disconnect between the portal and the info the loan processors had available. There were too many people involved and there always seemed to be confusion between the email requests, portal requests, and verbal communication. The original processor even ran our credit twice. Ajanay Cummings took over towards the end and she really was the only part of the process that was positive and the reason I did not rate my experience much lower. 

AMANDA G. 

on Birdeye

5 years ago

Jenny and Brian were very friendly and helpful. 

MICHAEL P. 

on Birdeye

5 years ago

I had a great experience working with you and the members of your team. Thank you...