PENNYMAC

USNIK T. 

on Birdeye

6 years ago

Ajanay has been great. The review is worded confusingl and not clear if it is for a person or PennyMac business entity. I feel like the PennyMac employees I have spoken to are all great folks. They have all been patient and polite even when I am being needy. The organization itself is bit awkward and does not make it on its employees. The web portal is annoying. There is a loan status page, I assume it was created so that we can find the current status of the loan. 500 limit hit! :( 

Protacio M. 

on Birdeye

6 years ago

It was a very smooth process and AJ was awesome. She was always in communication with me of all aspects of the refinance process. 

Ronda C. 

on Birdeye

6 years ago

Overall experience went well and communication was great especially with this being out first time through a refinancing process. Each step was clearly communicated. 

Keith A. 

on Birdeye

6 years ago

Weekly updates on progress of the refinance 

ELLEN B. 

on Birdeye

6 years ago

NA 

SCOTT H. 

on Birdeye

6 years ago

Matt and Molly were very communicative and responsive. 

ALEJANDRO T. 

on Birdeye

6 years ago

Communication clear and straight to the point. Doubs always solved. 

Lydia S. 

on Birdeye

6 years ago

My experience was great from the time i submitted my application with Reid Wright. He was thorough and expedited the application to the next step in a timely manner. The next step was Brittany Claypool. She was always courteous, knowledgeable and communicated any questions I had promptly. Her communication was always clear and accurate. The closing process went exactly the way she explained it would be. Once again clear, precise and prompt. 

RANDY H. 

on Birdeye

6 years ago

The only "issue" was on me and the rep cleared that misunderstanding with a phone call.