PENNYMAC

FIELDING C. 

on Birdeye

6 years ago

Ease of process 

GREGORIO R. 

on Birdeye

6 years ago

Micheal Henry and Jason Hort made this process possible and handle the refinance in a professional a matter...very happy with the service.:) Greg Ramon 

JORDAN B. 

on Birdeye

6 years ago

The refinance was processed during an odd time with the COVID -19 outbreak. The customer service was great. The only thing that felt difficult was getting a hold my loan processing agent. I understand each person can help, but having a consistent voice is reassuring. Overall, though it was a good experience. 

URVI B. 

on Birdeye

6 years ago

I was asked to submit documents that should have with pennymac from my past 3 loan application. It took a lot longer than I expected 

T R. 

on Birdeye

6 years ago

Very easy process and customer service was excellent. 

MISTY B. 

on Birdeye

6 years ago

It was very hard getting in touch with the loan officer. I had to send several emails or leave messages, speak to supervisors before someone would get in contact with the loan officer to call me back. The loan did not close on my original date due to closing costs that I was made aware of just one day before closing. Due to this, closing was rescheduled. Closing documents were not accurate (based on figures from three months prior). New closing documents were sent two days prior. 

BRIAN B. 

on Birdeye

6 years ago

I was asked to provide documentation for a deposit into my checking account. I sent a copy of letter and check from my retirement and was told that was not good enough because I could photoshop that. I was more than irate at that accusation. 

JULIE A. 

on Birdeye

6 years ago

The communication there at Pennymac is horrible. There were so many people working on my loan and no one would talk to each other. I was constantly asked for documents multiple times. I was told on February 20th that this would be done in 1-2 weeks. Today is April 2nd. Erica Sanchez, the one who tried to be in charge of my refi, did as best as she could. She was very sweet, but she was also confused as to why this dragged on so long. The communication was the worst I've ever dealt with. 

Tom D. 

on Birdeye

6 years ago

I'm 61 years old and have dealt with many mortgage companies, PennyMac is by far the absolute best ! The process was painless and the customer service was outstanding. I would highly recommend to anyone seeking financing for a house. I'm in no way a paid participant, so please take my recommendation seriously.