PENNYMAC

Scott C. 

on Birdeye

6 years ago

everything was done on time and completed exactly as explained during the first phone calls 

TIFFANY M. 

on Birdeye

6 years ago

An offer was worked out for me far as closing cost but then when it got the loan processor I believe it was I was told something else but Jan worked it out, then it took 3 attempts for me close,twice the attorney said they never did receive my paperwork from the title company and it took for someone from PennyMac to give me the title company # for me to reach out to them myself and get this resolved myself and finally on the 3rd attempt I was able to close. 

BRIAN H. 

on Birdeye

6 years ago

The overall process went very smoothly (especially for an industry I don't know well) - I was able to get some money back at closing, lower my monthly payment, and lower my rate. All pain free! 

ROBERT P. 

on Birdeye

6 years ago

the process was very easy 

Anthony Larsen I. 

on Birdeye

6 years ago

Although the time from application to closing took longer than expected, the overall customer service we received was great. 

SABRINA M. 

on Birdeye

6 years ago

Great customer service 

Suzanne H. 

on Birdeye

6 years ago

Penny mac owned my previous mortgage. This was a simple refinance with no cash out. My husband and I have good credit and have sufficient equity in the property. It seemed we had to jump through a lot of hoops to refinance a loan that Penny Mac owned to begin with. 

VIRGINIA R. 

on Birdeye

6 years ago

Thank you for all your help through my loan process 

WILLIAM RANDALL I. 

on Birdeye

6 years ago

Our loan officer, Jesse, was incompetent and slow to respond. Plus, on more than one occasion, we received pdf documents that were inaccurate. The amounts did not match what was in PennyMac's system, and this was extremely frustrating.