PENNYMAC

Scott C. 

on Birdeye

6 years ago

everything was done on time and completed exactly as explained during the first phone calls 

VENKATA AJAY G. 

on Birdeye

6 years ago

Great service 

TANIA W. 

on Birdeye

6 years ago

Information was clearly explained and the process ended well before the expected timeframe. 

Eduardo G. 

on Birdeye

6 years ago

I started the application process in January, closed end of March that was kinder than I expected, My wife was added to the deed her information was requested twice after it had been provided, therefore holding up the process I was told there would be no closing costs or fees, they wanted to collect over $300 dollars, had to dispute that. I was told by Mr. Kirk that I would have the option to skip up to 2 payments, that was not true 

Bertan A. 

on Birdeye

6 years ago

Good service 

KATHERINE S. 

on Birdeye

6 years ago

I received little information about upcoming steps in the process after the initial conversation with the loan officer. I was also pushed by Nichole to esign something within hours of her sending notification with the claim that I wouldn't be able to process my loan before the end of the month. I didn't see the "pressing" email until after work, later in the evening and was not able to review the documents. I also had questions; no one was available to walk me through the documents. 

KARA G. 

on Birdeye

6 years ago

My loan closed promptly without unnecessary paperwork. 

BRIAN T. 

on Birdeye

6 years ago

Prompt responses from loan team would've made a huge difference. There were a lot of people reaching out to us, that we didn't expect to interact with. It quickly got confusing. The delay in closing was all in part to not having a clear contact person that could answer our questions in a timely manner. It was frustrating at times. Yet despite all of that, we felt we were given a reasonable rate for out refi loan. 

DAVID R. 

on Birdeye

6 years ago

Better communication between departments of retail and loan servicing. I was stressed when my old loan was flagged for almost being late with payment while my new loan was still funding. With the uncertainty of what my actual new payment would be, the cost of closing, the uncertainty of when it would actually close, the change in some of my employment due to Corona virus, I lived the month of march in constant worry about what would happen. It's not all due to Penny Mac. It was a weird month.